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Service Coordinator

2 months ago

Cape Coral, Florida, United States KELLER POOLS AT EAGLE PLAZA Full time
Job Description

We are seeking a highly skilled Service Coordinator to join our team at Keller Pools at Eagle Plaza. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers by offering product and service information, and resolving technical issues.

Key Responsibilities:

  • Handle customer inquiries and complaints in a professional and courteous manner
  • Provide detailed information about our products and services to customers
  • Troubleshoot and resolve product issues and concerns in a timely and efficient manner
  • Document and update customer records based on interactions
  • Develop and maintain a comprehensive knowledge base of our evolving products and services
  • Schedule service calls and appointments with customers
  • Order and receive products for jobs as needed
  • Process warranty claims with vendors in a timely and efficient manner

Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients and provide exceptional customer service
  • Ability to prioritize and multitask in a fast-paced environment
  • Positive and professional demeanor at all times
  • Excellent written and verbal communication skills

About Our Company:

Keller Pools at Eagle Plaza is a family-owned and operated business with over 25 years of experience in the industry. We pride ourselves on our high morals and standards, and are committed to providing exceptional service to our customers.