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Customer Service Representative

2 months ago

Eden Prairie, Minnesota, United States Eden Prairie Full time

Job Summary

The Eden Prairie Community Center is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members and guests, ensuring a positive and welcoming experience at our community center.

Key Responsibilities

  • Provide excellent customer service to members and guests, responding to their inquiries and resolving issues in a timely and professional manner.
  • Manage membership and program registration, including processing payments and updating records.
  • Assist with administrative tasks, such as data entry, filing, and record management.
  • Monitor building activities during after-school hours to ensure safety compliance.
  • Collaborate with other team members to achieve departmental goals and objectives.

Requirements

  • High school diploma or equivalent required; CPR and First Aid certification preferred.
  • Minimum of three years of progressive experience in customer service or office support role.
  • Administrative support experience, including program registration, membership management, data entry, and record management.
  • Previous supervisory or leadership experience preferred.
  • Proficiency in Microsoft Office (Word, Excel, and PowerPoint); experience with Rec Trac software preferred.

Working Conditions

This position requires the ability to lift/pull/push/move/carry up to 10 lbs frequently, 10-20 lbs occasionally, and over 30 lbs on a limited basis; and the ability to bend/stand/reach.

City of Eden Prairie Employment Process

The City of Eden Prairie conducts the following pre-employment checks for this position: work history, professional references, and criminal history.