Customer Success Manager in Public Sector
3 days ago
This is an exciting opportunity to work as a Customer Success Manager in the public sector. In this role, you will be responsible for overseeing a portfolio of customers, helping them achieve business outcomes, and fostering greater adoption and usage of ServiceNow products.
Key Responsibilities:
- Act as an advocate for customers, understanding their needs and challenges
- Ensure customers are technically healthy and on the most recent version of our product
- Identify criteria for assisting customers using Success Plays in the Success Platform
- Promote ServiceNow customer success stories and processes
- Ensure customers obtain maximum value from their ServiceNow investment and use their licenses
- Work with ServiceNow teams to improve product adoption and increase footprint
- Resolve escalated client issues quickly using resources from across the company ecosystem
- Act as a customer advocate within the company, ensuring customer perspectives and needs are represented in decision-making processes
- Build and maintain strong relationships with customers, becoming a trusted advisor and advocate for their needs
Requirements:
- 3+ years of experience providing customer professional services or related business support. Industry experience in the public sector is required
- Ability to provide independent comprehensive services
- Experience resolving issues through ServiceNow impact accelerators
- Experience working collaboratively
- ServiceNow accreditations or certifications are a plus
- Familiarity with digital transformation, or project management
- Comfortable with learning and explaining technical products or services
- Ability to manage multiple customers and priorities simultaneously
- Works well in a collaborative team environment, partnering with sales, product, and support teams
About ServiceNow:
ServiceNow is a global market leader in providing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
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