Customer Success Manager in Public Sector

3 days ago


Addison, Texas, United States ServiceNow Full time
About the Role

This is an exciting opportunity to work as a Customer Success Manager in the public sector. In this role, you will be responsible for overseeing a portfolio of customers, helping them achieve business outcomes, and fostering greater adoption and usage of ServiceNow products.

Key Responsibilities:

  • Act as an advocate for customers, understanding their needs and challenges
  • Ensure customers are technically healthy and on the most recent version of our product
  • Identify criteria for assisting customers using Success Plays in the Success Platform
  • Promote ServiceNow customer success stories and processes
  • Ensure customers obtain maximum value from their ServiceNow investment and use their licenses
  • Work with ServiceNow teams to improve product adoption and increase footprint
  • Resolve escalated client issues quickly using resources from across the company ecosystem
  • Act as a customer advocate within the company, ensuring customer perspectives and needs are represented in decision-making processes
  • Build and maintain strong relationships with customers, becoming a trusted advisor and advocate for their needs

Requirements:

  • 3+ years of experience providing customer professional services or related business support. Industry experience in the public sector is required
  • Ability to provide independent comprehensive services
  • Experience resolving issues through ServiceNow impact accelerators
  • Experience working collaboratively
  • ServiceNow accreditations or certifications are a plus
  • Familiarity with digital transformation, or project management
  • Comfortable with learning and explaining technical products or services
  • Ability to manage multiple customers and priorities simultaneously
  • Works well in a collaborative team environment, partnering with sales, product, and support teams

About ServiceNow:

ServiceNow is a global market leader in providing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.



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