AI Solution Manager, ServiceNow Platform
1 week ago
Job Description
We are seeking a highly experienced AI Solution Manager to join our Advanced Technology Group in ServiceNow. As a key member of our team, you will be responsible for defining, planning, and leading programs for the implementation of AI solutions for our customers to solve complex business challenges.
Responsibilities
- Leading the delivery team, managing engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials.
- Managing the business relationship with customers, providing regular updates to both customers and internal executive teams.
- Acting as a thought leader, guiding successful delivery and customer outcomes.
- Facilitating collaboration, decision-making, and customer buy-in for proposed solutions.
Requirements
- 8+ years in Customer Engagement or Program management roles.
- Skills in business relationship management.
- Prior experience with implementing or supporting ServiceNow products in an Enterprise.
- Strong cross-functional, technical Program & Project Management experience.
- Leading key programs & projects, including strategic customer programs within a fast-paced environment.
About Us
ServiceNow is an Equal Employment Opportunity Employer. We are committed to creating an inclusive environment where all voices are heard, valued, and respected.
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