AI Solution Manager, ServiceNow Platform

1 week ago


Addison, Texas, United States ServiceNow Full time

Job Description

We are seeking a highly experienced AI Solution Manager to join our Advanced Technology Group in ServiceNow. As a key member of our team, you will be responsible for defining, planning, and leading programs for the implementation of AI solutions for our customers to solve complex business challenges.

Responsibilities

  • Leading the delivery team, managing engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials.
  • Managing the business relationship with customers, providing regular updates to both customers and internal executive teams.
  • Acting as a thought leader, guiding successful delivery and customer outcomes.
  • Facilitating collaboration, decision-making, and customer buy-in for proposed solutions.

Requirements

  • 8+ years in Customer Engagement or Program management roles.
  • Skills in business relationship management.
  • Prior experience with implementing or supporting ServiceNow products in an Enterprise.
  • Strong cross-functional, technical Program & Project Management experience.
  • Leading key programs & projects, including strategic customer programs within a fast-paced environment.

About Us

ServiceNow is an Equal Employment Opportunity Employer. We are committed to creating an inclusive environment where all voices are heard, valued, and respected.



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