Operations Manager, Customer Experience Center Lead

7 days ago


Addison, Texas, United States National Life Group Full time
Job Title:

Operations Manager, Customer Experience Center Lead

Job Summary:

As the Operations Manager, Customer Experience Center Lead, you will oversee and guide our Customer Service and Support teams for both the Life Insurance and Annuity business lines. You will play a key role in contributing to service analysis and delivery across multiple sites and lines of business.

Key Responsibilities:

  • Lead, mentor, and manage Contact Center representatives across multiple sites, ensuring efficient and effective customer service to all customers.
  • Assist in the development and implementation of strategic, individual, and team goals that align with broader departmental and organizational objectives.
  • Encourage a culture of excellence and high performance by providing coaching and development opportunities to team members.
  • Promote and foster a team environment that fully embraces and promotes our core values and culture.

Requirements:

  • Bachelor's degree in business, Operations Management, or related fields.
  • 3+ years of experience in Life and/or Annuity Operations, Financial Services or related fields.
  • Minimum of 3 years leadership experience.
  • Proven ability to supervise and support diverse teams in a fast-paced environment.
  • Basic understanding of financial and business principles.
  • Effective problem-solving and decision-making skills.
  • Good organizational skills and strong attention to detail.
  • Ability to contribute to process improvements and service enhancement initiatives.
  • Strong interpersonal and communication skills, with the ability to collaborate effectively.


  • Addison, Texas, United States National Life Group Full time

    **Company Overview**At National Life Group, we're dedicated to making a positive impact on our customers' lives. With a rich history spanning over 175 years, we've established ourselves as one of America's fastest-growing insurance companies. Our mission is twofold: provide peace of mind to our customers through exceptional service and contribute to the...


  • Addison, Texas, United States The Raymond Corporation Full time

    About the RoleWe are seeking an experienced Call Center Manager to lead our team in Addison, TX. As a key member of our organization, you will be responsible for overseeing the day-to-day operations of our call center, ensuring that our customers receive excellent service and support.In this role, you will manage a team of dispatchers, overseeing the...


  • Addison, Texas, United States Always There Personnel Full time

    Are you looking for a customer-facing role that involves data management and collection? We have an exciting opportunity for a Customer Service/Data Management professional to join our team at Always There Personnel in Addison, TX.About the RoleThis full-time position requires excellent customer service skills, great phone etiquette, and proficiency in...


  • Addison, Texas, United States ExecRecruitment Full time

    ExecRecruitment, a global professional services provider, is seeking an IT Infrastructure Security Project Manager to join their client's team. The ideal candidate will have a strong background in IT infrastructure and operations, with at least four years of experience.Job DescriptionThis role requires a lead to manage a wide range of technology initiatives...


  • Addison, Texas, United States Vizcarra Hospitality,LLC Full time

    Job DescriptionWe are seeking a highly skilled Head Baker and Operations Manager to oversee the daily operations of our bakery. With a strong focus on quality and customer satisfaction, we are looking for an experienced professional who can lead our team to success.Company OverviewVizcarra Hospitality, LLC is a well-established catering company that has...


  • Addison, Texas, United States Tactical Overwatch Command LLC Full time

    Job Title: Data Center Solutions Manager">Company Overview: Overwatch Construction is a service-disabled Veteran-owned small business offering construction professional services, talent acquisition, and general contractor for the mission-critical infrastructure industry.">Salary: $80,000 - $120,000 per year">Job Description:">We are seeking a skilled Data...


  • Addison, Texas, United States Malin Full time

    Malin is seeking an experienced Service Operations Manager to lead our field service team. In this role, you will be responsible for overseeing the maintenance and repair of equipment, managing a team of technicians, and ensuring that all work is completed efficiently and effectively.We offer a competitive salary of $85,000 - $110,000 per year, depending on...


  • Addison, Texas, United States Apt Full time

    Apt: Driving Business GrowthWe are seeking a seasoned Product Data Manager to join our team as a key player in driving business growth through innovative data solutions. As a creative problem solver, you will have the opportunity to build and shape the future of data-driven decisions across marketing, loyalty, and customer experience.**Your...


  • Addison, Texas, United States True North, a Congruex Company Full time

    Company OverviewCongruex is a leading provider of broadband and wireless communications infrastructure, enabling everything in the modern world to operate. Our vision is to be the best end-to-end provider of network services in the U.S.We deliver turn-key network solutions under a single platform by aligning our engineering and in-market construction...


  • Addison, Texas, United States PHP Agency Full time

    About PHP AgencyPHP Agency is a life insurance field marketing organization founded in 2009. We partner with leading insurance and annuity carriers to offer a comprehensive basket of insurance products to our diverse client base. Our part-time or full-time opportunities allow individuals pursuing careers as life insurance agents to grow with us.Job SummaryWe...


  • Addison, Texas, United States Heritage Grocers Group Full time

    Job DescriptionWe are seeking a highly skilled Security Operations Specialist to join our team at Heritage Grocers Group. The ideal candidate will have experience in monitoring CCTV, access control systems, and network management.In this role, you will be responsible for ensuring the security and integrity of our offices, 130 stores, warehouses, and Support...


  • Addison, Texas, United States Innovista Medical Center Full time

    Job OverviewWe are seeking a highly skilled Medical Operations Director to lead our Dallas clinics in achieving exceptional patient care and operational excellence. As a key member of our team, you will be responsible for driving financial performance, fostering a culture of service, and leading business development initiatives.


  • Addison, Texas, United States Bank of America Full time

    About the RoleWe are seeking an AML Operations Control Specialist to join our team. This role is responsible for conducting routine analysis, research, and investigations in diversified compliance operations aligned to the bank's Financial Crimes Enterprise Policy and the Financial Crimes Global Standard.Key ResponsibilitiesDelivers and maintains a...


  • Addison, Texas, United States ServiceNow Full time

    About the RoleThis is an exciting opportunity to work as a Customer Success Manager in the public sector. In this role, you will be responsible for overseeing a portfolio of customers, helping them achieve business outcomes, and fostering greater adoption and usage of ServiceNow products.Key Responsibilities:Act as an advocate for customers, understanding...


  • Addison, Texas, United States Beacon Hill Full time

    About the Role">The Senior Administrative Lead will be responsible for leading daily office operations, managing support staff, and prioritizing resource allocation to drive organizational success.">Responsibilities">Manage a team of support staff and prioritize resource allocation to meet business needs.Direct information systems management to ensure...


  • Addison, Texas, United States Soliant Full time

    Job OverviewSoliant is seeking an experienced pharmacy professional to lead the operation of a 250-bed hospital in Dallas, TX.The ideal candidate will possess strong leadership skills and the ability to ensure compliance with regulatory standards.ResponsibilitiesOversight of pharmacy operations, ensuring efficiency and productivity.Leadership and...


  • Addison, Texas, United States Medical City Dallas Full time

    Medical City Dallas is a leading healthcare provider, renowned for its cutting-edge medical facilities and commitment to delivering exceptional patient care.Salary: $83,000 - $110,000 per yearAbout the Role:We are seeking a highly skilled Pedi Trauma Clinical Nurse Coordinator RN Lead to join our team. As a key member of our multidisciplinary team, you will...


  • Addison, Texas, United States Fooda Full time

    Job OverviewWe are seeking a highly organized and detail-oriented Catering Operations Manager to join our team at Fooda.The ideal candidate will have excellent communication skills, be able to work independently, and have a strong entrepreneurial mindset.


  • Addison, Texas, United States Action Behavior Centers Full time

    Unlock Your Potential as a Lead Autism Therapist and Clinical Director at Action Behavior CentersJoin our dynamic team of dedicated professionals who share a passion for making a meaningful difference in the lives of children with Autism Spectrum Disorder (ASD).About Us: At Action Behavior Centers, we are committed to delivering exceptional care and support...


  • Addison, Texas, United States Malin Full time

    Job DescriptionWe are looking for a skilled Customer Service and Scheduling Specialist to join our team. The estimated salary for this position is $55,000 per year. About the RoleThis is an exciting opportunity to work in a fast-paced environment and contribute to the success of our company. You will be responsible for providing excellent customer service...