Operations Manager, Customer Experience Center Lead
7 days ago
Operations Manager, Customer Experience Center Lead
Job Summary:
As the Operations Manager, Customer Experience Center Lead, you will oversee and guide our Customer Service and Support teams for both the Life Insurance and Annuity business lines. You will play a key role in contributing to service analysis and delivery across multiple sites and lines of business.
Key Responsibilities:
- Lead, mentor, and manage Contact Center representatives across multiple sites, ensuring efficient and effective customer service to all customers.
- Assist in the development and implementation of strategic, individual, and team goals that align with broader departmental and organizational objectives.
- Encourage a culture of excellence and high performance by providing coaching and development opportunities to team members.
- Promote and foster a team environment that fully embraces and promotes our core values and culture.
Requirements:
- Bachelor's degree in business, Operations Management, or related fields.
- 3+ years of experience in Life and/or Annuity Operations, Financial Services or related fields.
- Minimum of 3 years leadership experience.
- Proven ability to supervise and support diverse teams in a fast-paced environment.
- Basic understanding of financial and business principles.
- Effective problem-solving and decision-making skills.
- Good organizational skills and strong attention to detail.
- Ability to contribute to process improvements and service enhancement initiatives.
- Strong interpersonal and communication skills, with the ability to collaborate effectively.
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