Customer Service Representative II

6 days ago


Addison, Texas, United States Stellantis Financial Services US Full time

Stellantis Financial Services US is seeking an experienced Customer Service Representative II to join our team. This role requires strong communication and problem-solving skills, with a focus on providing excellent customer service.

The ideal candidate will have 2-4 years of experience in customer service, with a strong understanding of financial services and products. They will be responsible for managing high-volume incoming calls, responding to customer inquiries, and resolving issues in a timely and professional manner.

This is a challenging yet rewarding role that requires the ability to work well under pressure, multitask, and prioritize tasks efficiently. The successful candidate will have a solid understanding of company policies and procedures, as well as excellent verbal and written communication skills.

Job Responsibilities:

  • Manage high-volume incoming calls and respond to customer inquiries
  • Resolve customer issues in a timely and professional manner
  • Update customer accounts and document interactions
  • Collaborate with other departments to address customer queries and resolve issues
  • Work with Team Leads, Supervisors, and Managers to manage high-priority customers

Requirements:

  • 2-4 years of experience in customer service
  • Strong understanding of financial services and products
  • Excellent verbal and written communication skills
  • Able to work well under pressure and multitask
  • Solid understanding of company policies and procedures

Estimated Salary: $55,000 - $65,000 per year

Location: Dallas, TX



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