Customer Service Representative II
6 days ago
Stellantis Financial Services US is seeking an experienced Customer Service Representative II to join our team. This role requires strong communication and problem-solving skills, with a focus on providing excellent customer service.
The ideal candidate will have 2-4 years of experience in customer service, with a strong understanding of financial services and products. They will be responsible for managing high-volume incoming calls, responding to customer inquiries, and resolving issues in a timely and professional manner.
This is a challenging yet rewarding role that requires the ability to work well under pressure, multitask, and prioritize tasks efficiently. The successful candidate will have a solid understanding of company policies and procedures, as well as excellent verbal and written communication skills.
Job Responsibilities:
- Manage high-volume incoming calls and respond to customer inquiries
- Resolve customer issues in a timely and professional manner
- Update customer accounts and document interactions
- Collaborate with other departments to address customer queries and resolve issues
- Work with Team Leads, Supervisors, and Managers to manage high-priority customers
Requirements:
- 2-4 years of experience in customer service
- Strong understanding of financial services and products
- Excellent verbal and written communication skills
- Able to work well under pressure and multitask
- Solid understanding of company policies and procedures
Estimated Salary: $55,000 - $65,000 per year
Location: Dallas, TX
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