Strategic Operations Manager for Customer Experience Excellence
7 days ago
**Company Overview**
At National Life Group, we're dedicated to making a positive impact on our customers' lives. With a rich history spanning over 175 years, we've established ourselves as one of America's fastest-growing insurance companies. Our mission is twofold: provide peace of mind to our customers through exceptional service and contribute to the betterment of society through charitable efforts.
**Job Summary**
We're seeking an experienced Strategic Operations Manager to lead our Customer Experience Center (CEC). As a key member of our team, you'll oversee customer service processes, drive innovation, and ensure seamless delivery of our products and services. Your expertise will play a critical role in shaping our organization's vision and contributing to its continued growth.
**Key Responsibilities:**
- Lead, mentor, and manage Contact Center representatives across multiple sites to deliver exceptional customer service.
- Develop and implement strategic goals that align with broader departmental and organizational objectives.
- Maintain rigorous productivity and quality standards through comprehensive audits and reviews.
- Collaborate with internal teams and external partners to resolve issues and improve service delivery.
**Requirements:**
- Bachelor's degree in business, operations management, or a related field.
- 3+ years of experience in life and/or annuity operations, financial services, or related fields.
- Minimum 3 years of leadership experience with a proven track record of supervising diverse teams.
**Estimated Salary Range**: $85,000 - $115,000 per year.
**Benefits:**
- A competitive total rewards package, including medical, dental, and vision insurance.
- A 401(k) retirement plan match.
- Generous paid time off and holiday packages.
- Opportunities for professional growth and development.
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