Front Desk Coordinator

10 hours ago


Elizabethtown, Kentucky, United States Spero Health Full time
Front Desk Coordinator

Spero Health is seeking a highly skilled and compassionate Front Desk Coordinator to join our team. As a key member of our integrated care team, you will play a vital role in providing exceptional patient hospitality and ensuring a seamless experience for our patients.

Key Responsibilities:

  • Answer phones with courtesy and professionalism, providing timely and accurate information to patients and visitors.
  • Ensure the front desk and lobby areas are clean and well-maintained, creating a welcoming environment for patients and staff.
  • Provide comfort care to patients and their significant others, demonstrating empathy and compassion in all interactions.
  • Schedule follow-up appointments for patients, both in-person and via phone, and document all interactions in the medical record.
  • Assist with patient flow coordination, ensuring a smooth and efficient experience for all patients.
  • Maintain accurate and up-to-date patient records, adhering to HIPAA and CFR 42 part 2 regulations.
  • Perform daily financial summaries and balance payments received, ensuring accurate and timely financial reporting.
  • Order and organize educational materials, ensuring patients have access to relevant information and resources.
  • Collaborate with the multidisciplinary team to enhance patient experience and continuity of care.

Requirements:

  • High school diploma or equivalent required; medical and office administration experience preferred.
  • Proven customer service experience with a focus on attention to detail and excellent communication skills.

Benefits:

  • Medical, dental, and health savings account benefits.
  • Vision, life, and disability insurance (100% company paid).
  • Generous PTO and paid holidays.
  • 401(k) retirement program with company match.
  • Wellness programs, including fitness reimbursement and smoking cessation.
  • Employee assistance program (EAP).
  • Discounts via Tickets at Work.

Career Development and Growth:

Spero Health is committed to the growth and development of our team members. We encourage our teammates to consider new growth opportunities within the company.



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