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Restoration Project Manager

5 months ago

Elizabethtown, United States SERVPRO of East YorkWestern Lancaster County Full time
Job DescriptionJob DescriptionSERVPRO of East York/Western Lancaster County is hiring a Restoration Project Manager

Benefits
SERVPRO of East York/Western Lancaster County offers:
  • First-class compensation
  • Superior benefits
  • Career progression
  • Professional development
And more

As the Restoration Project Manager, you will oversee all aspects of assigned restoration projects and assigned restoration crews. This front-line management position leads their team to operational excellence.

Key Responsibilities
  • Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software
  • Negotiate customer and/or client approval of project scope and estimate
  • Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors
  • Review job site documentation to support the services provided and ensure proper client requirements and billing process
  • Maintain written communication with customers, teammates, vendors, and insurance representatives
  • Manage production expenses including equipment, vehicles, and other material assets

Additional Responsibilities:
  • Manage the customer and client experience and overall customer satisfaction tracked with online reviews
  • Provide priority response to potential customers
  • Participate in recruiting, hiring, and training restoration teammates

Position Requirements
  • Valid drivers license
  • High school diploma/GED; Associate degree or Bachelors degree preferred
  • At least 1 year of management and/or supervisory experience
  • At least 3 years of industry experience
  • IICRC certification a preferred

Skills/Physical Demands/Competencies
  • Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
  • Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
  • Ability to repetitively push/pull/lift/carry objects
  • Ability to work with/around cleaning agents
  • Ability to successfully complete a background check subject to applicable law

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