Front Desk Coordinator
4 weeks ago
We are seeking a highly skilled and detail-oriented Front Desk Coordinator to join our team at Colorado Retina Associates. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our patients and visitors, ensuring a smooth and efficient experience for all.
Key Responsibilities:
- Greet patients and visitors with a warm and welcoming smile, providing top-notch customer service and ensuring a positive experience.
- Manage patient check-in and check-out processes, including collecting co-pays and balances, and ensuring accurate insurance eligibility.
- Prepare physician schedules, ensuring patients are scheduled with the correct physician at the correct location, and authorizations and insurance are in place and accurate.
- Calculate self-pay totals and collect money owed, maintaining accurate records and ensuring timely payment.
- Schedule and reschedule patients as needed, communicating with physicians and staff to ensure seamless operations.
- Transact vitamin sales to patients, maintaining accurate records and ensuring timely payment.
- Check visitors in and out, maintaining accurate records and ensuring a secure environment.
- Stock and maintain drink stations and waiting areas, ensuring a clean and welcoming environment for patients and visitors.
- Perform other duties as assigned, including maintaining accurate records, communicating with staff and physicians, and ensuring compliance with company policies and procedures.
Requirements:
- High School Diploma or equivalent required.
- Prior customer service experience preferred, with a medical setting highly desired.
- Excellent communication skills and etiquette, with the ability to multi-task and work well under pressure.
- Ability to work accurately and efficiently, with a strong attention to detail and ability to maintain accurate records.
- Knowledge of NextGen EPM, EHR preferred, with experience with Microsoft Excel, Outlook, Scanning, and Faxes a plus.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for continuing education and advancement.
- A dynamic and supportive work environment.
- The chance to work with a top-ranked retina practice in the US, with state-of-the-art equipment and treatment methods.
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