Healthcare Customer Support Representative

2 weeks ago


Hammond, Indiana, United States Franciscan Health Full time

About Us
Franciscan Health is a non-profit healthcare organization dedicated to providing comprehensive medical services through our primary and specialty care teams across multiple states. Our commitment to compassionate care is reflected in our core values: Respect for Life, Fidelity to Our Mission, Compassionate Concern, Joyful Service, and Christian Stewardship. With a network of over 1,000 healthcare professionals, we strive to deliver exceptional care in a collaborative environment.

Position Overview
As a Patient Service Representative in our Urgent Care department, you will play a vital role in ensuring a seamless experience for our patients. Your responsibilities will include:

  • Managing incoming calls and addressing patient inquiries with professionalism.
  • Scheduling appointments and directing callers to the appropriate personnel.
  • Utilizing an electronic medical records system to maintain accurate patient information.
  • Processing patient payments and applying adjustments to accounts as necessary.
  • Reconciling daily encounter forms and cash drawers to ensure financial accuracy.
  • Performing additional administrative duties tailored to the specific needs of the practice.

What We Offer
We value work-life balance and provide a consistent day shift schedule along with observed holidays off. Our enhanced benefits package rewards your experience and expertise while offering opportunities for professional growth.

Qualifications

  • High School Diploma or GED is required.
  • A minimum of one year of customer service experience is essential.
  • Prior experience in a healthcare setting is preferred.

Travel Requirements
Travel is rarely required for this position.

Equal Opportunity Commitment
Franciscan Alliance is dedicated to providing equal employment opportunities to all employees and qualified applicants. We uphold a policy of equal opportunity in accordance with applicable laws and regulations.



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