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Customer Service Representative

2 months ago

Hammond, Indiana, United States Schnitzer Steel Full time

Job Summary

Schnitzer Steel is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our retail sales team, you will be responsible for providing exceptional customer service and promoting sales and service to customers.

Key Responsibilities:

  • Provide best-in-class customer care and promote sales and service to customers
  • Work as part of a retail sales team to achieve sales goals and maintain excellent customer service standards
  • Be a team player and work collaboratively with colleagues to achieve team objectives
  • Maintain a high level of integrity and adhere to company policies and procedures
  • Provide required information to customers and offer friendly and enthusiastic answers to customer questions
  • Follow loss prevention, risk control, quality assurance, and proper cash handling procedures at all times
  • Work as a team towards housekeeping, janitorial, and other duties as assigned by the task list
  • Complete sales training and follow the company's 5-step sales model
  • Engage in continuous training and education in all areas of the business

Requirements:

  • Must work safely at all times
  • Must have good people skills with an outgoing friendly positive attitude
  • Able to work retail hours including overtime, weekends, and holidays
  • Must have reliable means of transportation
  • Must be able to read, write, and speak in the English language
  • Bilingual in Spanish a plus, but not required
  • Be proficient in automotive part/product identification and recognize parts and how they relate to customer receipts
  • Follow company dress code policy, maintaining a well-groomed, neat appearance so as to create a favorable impression with customers
  • Previous experience in a retail environment preferred but not required

Physical Activities Required to Perform Essential Functions:

  • Standing, lifting, walking, bending, and stretching are required regularly to perform customer care, product relocation and placement, and environmental health and safety functions
  • Manual dexterity to maintain the housekeeping of the facility by mopping, sweeping, etc. In conjunction, but not limited to, assigned task list duties
  • Vision must be sufficient to perform job functions safely as described above
  • Able to work on feet (stand and walk) for assigned work shift

Job Conditions:

  • Exposure on a regular basis to outdoor weather conditions
  • Exposure to occasional noisy conditions and machinery operation