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Healthcare Customer Service Associate

2 months ago

Hammond, Indiana, United States Franciscan Health Full time

Company Overview:
Franciscan Health is a prominent non-profit healthcare organization dedicated to providing exceptional primary and specialty care across Indiana and Illinois. Our mission is centered around compassionate care, guided by our core values of Respect for Life, Fidelity to Our Mission, Compassionate Concern, Joyful Service, and Christian Stewardship.

Position Summary:
As a Patient Service Representative in our Urgent Care department, you will play a vital role in ensuring a seamless experience for our patients. This position offers a balanced work-life environment with a consistent day shift schedule and recognized holidays off.

Key Responsibilities:
- Manage incoming calls and respond to patient inquiries.
- Schedule appointments and direct callers to the appropriate staff for assistance.
- Utilize an electronic medical records system effectively.
- Collect patient payments and apply necessary adjustments to accounts.
- Balance daily encounter forms and cash drawers.
- Perform additional administrative tasks as required by the practice specialty.

Qualifications:
- High School Diploma or GED is required.
- A minimum of 1 year of customer service experience is required.
- Previous experience in a healthcare setting is preferred.

Travel Requirements:
Travel is rarely required for this position.

Equal Opportunity Employer:
Franciscan Alliance is committed to providing equal employment opportunities to all employees and qualified applicants, in accordance with applicable laws.