Customer Service Representative

4 days ago


Hammond, Indiana, United States State of Indiana Full time
About the Role

The State of Indiana is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative 2. In this role, you will be responsible for providing exceptional service to our customers, ensuring that their needs are met in a timely and efficient manner.

Key Responsibilities
  • Administer skills tests and evaluate driving skills
  • Assist customers with vehicle/watercraft titles and registration needs
  • Maintain compliance with all laws of the State of Indiana relative to the operations, licensure, and registration of personal motor vehicles
  • Attend training classes and/or take certification tests as required
  • Maintain privacy of customer and all related records
  • Substitute for Customer Service Representatives as needed
Requirements
  • High school diploma or equivalent
  • Must be 21 years of age or older
  • Must possess a valid driver's license for at least the preceding 12 month period
  • Free from at-fault motor vehicle accidents that have resulted in death or serious bodily injury
  • Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities
  • Customer service experience
  • Ability to relate tactfully, but decisively to all types of people and situations which may require a calm disposition, alertness, quick reflexes, and patience
  • Must be familiar with the operations of all types of motor vehicles
  • Working knowledge of Indiana driving laws
  • Top-notch communication skills
  • A high level of critical thinking and the ability to troubleshoot
  • Ability to process cash and card transactions
Benefits
  • Three (3) medical plan options (including RX coverage) as well as vision and dental plans
  • Wellness Rewards Program: Complete wellness activities to earn gift card rewards
  • Health savings account, which includes bi-weekly state contribution
  • Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
  • Deferred compensation 457B account (similar to 401k plan) with employer match
  • Two (2) fully-funded pension plan options
  • A robust, comprehensive program of leave policies covering a variety of employee needs
  • Group life insurance
  • Referral Bonus program
  • Employee assistance program that allows for covered behavioral health visits
  • Qualified employer for the Public Service Loan Forgiveness Program
  • Free Parking for most positions
  • Free LinkedIn Learning access


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