Customer Service Representative

5 days ago


Hammond, Indiana, United States First Merchants Bank Full time
About the Role

First Merchants Bank is seeking a highly skilled Customer Service Representative to join our team. As a key member of our banking center, you will be responsible for providing exceptional customer service by accurately and efficiently completing bank transactions and suggesting products and services to meet the current and future financial needs of our customers.

Key Responsibilities
  • Customer Service
    • Respond to customer requests for banking transactions.
    • Answer customer inquiries and problems with solutions that meet the customer's current needs.
    • Continually build customer loyalty and customer advocates.
  • Banking Center Operations
    • Balance cash, daily transactions, vault, and ATM.
    • Understand and ensure compliance, regulations, and reporting.
    • Follow information security policy and verification procedures to protect customer privacy.
    • Assist with opening and/or closing the banking center.
  • Sales and Service Environment
    • Sell bank products, make customer referrals, and other activities to support the goals.
    • Know about all bank products.
    • Participate in daily/weekly meetings and coaching sessions.
Requirements
  • High School Diploma or Equivalent.
  • 3 months of sales, cash handling, or related experience.
What We Offer
  • Base Pay PLUS Bonuses.
  • Additional Benefits.


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