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Healthcare Customer Support Specialist

2 months ago

Hammond, Indiana, United States Patient Plus Urgent Care Full time
Job Overview

Key Responsibilities:

As a vital member of our team, you will:

  • Welcome patients and visitors with a friendly demeanor upon their arrival.
  • Uphold the values and mission of Patient Plus Urgent Care in all interactions.
  • Facilitate patient registration and check-in processes efficiently.
  • Verify insurance details and ensure accurate payment collection.
  • Manage cash registers and reconcile daily financial transactions as per established protocols.
  • Handle incoming calls, providing assistance or directing inquiries to the appropriate personnel.
  • Guide new patients through necessary paperwork and keep them informed about their wait times.
  • Oversee patient flow, ensuring timely room assignments as needed.
  • Maintain an adequate supply of front office materials and ensure all equipment is functioning properly.
  • Protect patient confidentiality at all times.
  • Demonstrate respect and professionalism towards all patients in every aspect of the role.
  • Regularly inspect the waiting area, restrooms, and children's play area for cleanliness and safety.
  • Perform additional tasks as required to support the team.

Qualifications:

  • High School Diploma or equivalent.
  • A minimum of 1 year experience in a customer service role.
  • Proficient in Microsoft Office Suite.
  • Strong communication and interpersonal skills.
  • Excellent time management and organizational abilities.
  • Meticulous attention to detail.