Contact Center Engineer

Job Overview">We are seeking a skilled Cloud Contact Center Developer to join our team at Eventus Solutions Group. This role involves designing, developing, and testing cloud-based contact center platforms, specifically NICE Cxone. The ideal candidate will have 5-8 years of experience in IVR and ACD development, as well as expertise in CXone Studio...

At Systems Integration, Inc., we are seeking a seasoned Contact Center Supervisor/Team Lead to join our customer service team in Colorado Springs, CO. This role is responsible for ensuring adequate staffing levels and meeting service level agreements regarding wait times, call handle time, representative availability, and quality scores.The ideal candidate...

About the RoleThis Contact Center Professional position offers an exciting opportunity to join Systems Integration, Inc.'s dynamic team in Colorado Springs, CO. You will be responsible for delivering top-notch customer service and support to clients across various industries.The successful candidate will have excellent communication skills, with the ability...

We are hiring Contact Center Representatives to work at a site in Colorado Springs, CO location. This is an on-site position with varied shifts between 2:30am to 7:30pm MST, 7 days per week, 365 days per year. Must be available to work between these hours and meet the shift schedule requirements.

Job Description:The Team Lead/Supervisor will oversee a team of approximately 10+ Call Center Representatives, ensuring service level agreements are met regarding average wait times, call handle time, representative availability, adherence to escalation policy, call quality scores, privacy violations, and documentation of supplemental training.The ideal...

About the Job">We are hiring a Call Center Supervisor/Team Lead to work at a site located in Colorado Springs, CO. As a Team Lead/Supervisor, you will work with Management to ensure adequate staffing levels are met based on projected and actual call volumes.

About UsNorth Springs Surgery Center is a new multi-specialty ambulatory surgery center that offers a state-of-the-art facility with the newest technologies, including a Da Vinci Xi robot. We provide a range of specialties, including bariatric, general, gynecology, orthopedics, otolaryngology, and podiatry. Our center is Joint Commission accredited and...

We are looking for a Cloud Telephony Engineer - CXone to join our team at Eventus Solutions Group. As a key member of our Managed Services team, you will be responsible for designing, developing, and implementing cloud telephony solutions using the CXone platform. Your expertise in CXone will help our clients transform and optimize their customer's...

The Aerospace Corporation is a trusted partner to the nation's space programs, solving complex problems and providing unparalleled technical expertise. As a federally funded research and development center (FFRDC), we are broadly engaged across all aspects of space—delivering innovative solutions that span satellite, launch, ground, and cyber systems for...

The estimated salary for this role is around $120,000-$180,000 per year, depending on location and experience. In addition to a competitive salary, we offer a range of benefits, including:- Comprehensive health insurance- Retirement plan- Stock options- Flexible work arrangementsCisco is committed to fostering a diverse and inclusive work environment. We are...

About OlssonAt Olsson, we pride ourselves on being a team-based, purpose-driven engineering and design firm. Our solutions improve communities, and our people make it possible.We are dedicated to providing an environment where our people can continue to learn, grow, and thrive. Our entrepreneurial spirit has allowed us to grow and will continue to allow us...

Company OverviewGainwell Technologies LLC is a leading provider of innovative solutions for the healthcare industry.Job Description:We are seeking a highly motivated Call Center Representative to manage inbound calls from providers regarding Credentialing Verification Organization and Provider Enrollment inquiries.The ideal candidate will have excellent...

About Systems Integration, Inc.SII is a leading provider of turnkey contact center infrastructure solutions and IT services. With decades of combined experience in IT and systems integration, we have helped US Government agencies and commercial businesses elevate their customer satisfaction with our portfolio of solutions and services.

Job DescriptionWe are seeking an experienced Telecommunications Engineer to join our team. As the lead, the person will engineer, design, and install telecommunications cabling and related infrastructure within the DoD.Key Responsibilities:Designing and implementing ISP and OSP cabling and cabling infrastructureDeveloping and interpreting engineering...

Job SummaryThe Call Center Supervisor/Team Lead will oversee the daily operations of a contact center team, ensuring adequate staffing levels are met based on projected and actual call volumes. This includes ensuring service level agreements are met regarding average wait times, call handle time, representative availability, adherence to escalation policy,...

About the OpportunityWe are looking for a talented Senior Network Engineer to join our team at KAIHONUA LLC. As a key member of our technical staff, you will design and implement network infrastructure for our data center server architecture.Key ResponsibilitiesDesign and implement network infrastructure for large-scale data center server architectureSupport...

We seek an experienced Test and Evaluation Engineer to join our team in Colorado Springs, CO.The successful candidate will be responsible for supporting the development of test schedules, test plans, and evaluation criteria.**Job Description**The MILSATCOM Systems Engineering, Integration, and Test (MSEIT) effort provides leading-edge systems engineering and...

About the OpportunityWe are seeking a Child Development Center Receptionist to join our team at Community Partnership for Child Development. In this role, you will be the first point of contact for families and community members, providing exceptional customer service and support.

Job OverviewWe are seeking a highly skilled and enthusiastic Fitness Desk Concierge to join our team at the Garden of the Gods Resort and Club. As a Fitness Desk Concierge, you will be the first point of contact for our guests and members, providing exceptional service and ensuring that every interaction is positive, enjoyable, and memorable.Key...

Overview">Systems Integration, Inc. is a leading provider of turnkey contact center infrastructure solutions and IT services. With decades of combined experience in IT and systems integration, we have helped US Government agencies and commercial businesses elevate their customer satisfaction with our portfolio of solutions and services.