Fitness Center Ambassador

5 days ago


Colorado Springs, Colorado, United States Garden of the Gods Resort and Club Full time
Job Overview

We are seeking a highly skilled and enthusiastic Fitness Desk Concierge to join our team at the Garden of the Gods Resort and Club. As a Fitness Desk Concierge, you will be the first point of contact for our guests and members, providing exceptional service and ensuring that every interaction is positive, enjoyable, and memorable.

Key Responsibilities
  • Operate all functions of the Fitness Center efficiently and effectively.
  • Create and maintain accurate athlete records and workout preferences in database management systems.
  • Maintain high standards of cleanliness and tidiness in gym facilities, locker rooms, and lobby, including retail areas.
  • Manage workout reservations appointments, including recurring and cancelling, and assist with bookings.
  • Perform check-in, check-out, and payment transaction processes in accordance with policies.
  • Execute Guest Pass procedures for affiliates utilizing the facilities and collaborate with Membership.
  • Maintain product knowledge for retail, including brands, costs, promos, specials, and contacts, and know fitness equipment, vendor brands, specifications, and benefits for use.
Requirements
  • Critical thinking and creativity to prevent injury and provide excellent customer service.
  • Basic math and financial knowledge to handle money and pricing accurately.
  • Excellent communication, computer, interpersonal, and record-keeping skills.


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