Contact Center Leader

1 week ago


Colorado Springs, Colorado, United States Systems Integration Inc Full time

Job Description:

The Team Lead/Supervisor will oversee a team of approximately 10+ Call Center Representatives, ensuring service level agreements are met regarding average wait times, call handle time, representative availability, adherence to escalation policy, call quality scores, privacy violations, and documentation of supplemental training.

The ideal candidate will have proven knowledge and experience in customer service principles and processes, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.



  • Colorado Springs, Colorado, United States Eventus Solutions Group Full time

    About This Role:We are seeking an experienced Software Engineer to join our team. As a member of our engineering team, you will design, develop, and test software applications for our cloud contact center platforms. You will collaborate with other engineers, project managers, and team members to ensure successful project delivery. Your expertise in IVR and...


  • Colorado Springs, Colorado, United States Systems Integration Inc Full time

    At Systems Integration, Inc., we are seeking a seasoned Contact Center Supervisor/Team Lead to join our customer service team in Colorado Springs, CO. This role is responsible for ensuring adequate staffing levels and meeting service level agreements regarding wait times, call handle time, representative availability, and quality scores.The ideal candidate...


  • Colorado Springs, Colorado, United States Systems Integration, Inc. Full time

    About the RoleThis Contact Center Professional position offers an exciting opportunity to join Systems Integration, Inc.'s dynamic team in Colorado Springs, CO. You will be responsible for delivering top-notch customer service and support to clients across various industries.The successful candidate will have excellent communication skills, with the ability...


  • Colorado Springs, Colorado, United States Eventus Solutions Group Full time

    Job Overview">We are seeking a skilled Cloud Contact Center Developer to join our team at Eventus Solutions Group. This role involves designing, developing, and testing cloud-based contact center platforms, specifically NICE Cxone. The ideal candidate will have 5-8 years of experience in IVR and ACD development, as well as expertise in CXone Studio...


  • Colorado Springs, Colorado, United States Systems Integration, Inc. Full time

    We are hiring Contact Center Representatives to work at a site in Colorado Springs, CO location. This is an on-site position with varied shifts between 2:30am to 7:30pm MST, 7 days per week, 365 days per year. Must be available to work between these hours and meet the shift schedule requirements.


  • Colorado Springs, Colorado, United States Systems Integration Inc Full time

    About the Job">We are hiring a Call Center Supervisor/Team Lead to work at a site located in Colorado Springs, CO. As a Team Lead/Supervisor, you will work with Management to ensure adequate staffing levels are met based on projected and actual call volumes.


  • Colorado Springs, Colorado, United States Guitar Center Full time

    Join Our Team as a LuthierGuitar Center is an industry leader in musical instruments and equipment, and we're seeking a skilled Luthier to join our team. As a Luthier at Guitar Center, you will be responsible for maintaining and repairing customer-owned instruments while providing exceptional customer service.We are looking for someone with a strong...


  • Colorado Springs, Colorado, United States The Aerospace Corporation Full time

    The Aerospace Corporation is a trusted partner to the nation's space programs, solving complex problems and providing unparalleled technical expertise. As a federally funded research and development center (FFRDC), we are broadly engaged across all aspects of space—delivering innovative solutions that span satellite, launch, ground, and cyber systems for...


  • Colorado Springs, Colorado, United States Takeda Pharmaceutical Company Ltd Full time

    At Takeda Pharmaceutical Company Ltd, we are committed to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic...


  • Colorado Springs, Colorado, United States North Springs Surgery Center Full time

    About UsNorth Springs Surgery Center is a new multi-specialty ambulatory surgery center that offers a state-of-the-art facility with the newest technologies, including a Da Vinci Xi robot. We provide a range of specialties, including bariatric, general, gynecology, orthopedics, otolaryngology, and podiatry. Our center is Joint Commission accredited and...


  • Colorado Springs, Colorado, United States McCandless Truck Center Colorado Springs Full time

    About the RoleThe Heavy Equipment Technician Leader will play a critical role in maintaining the high standard of service delivery at McCandless Truck Center Colorado Springs. This position involves leading a team of technicians to perform routine maintenance, repairs, and diagnostics on commercial vehicles.The estimated salary for this role is $70,000 -...

  • Senior Nurse Leader

    2 weeks ago


    Colorado Springs, Colorado, United States Springs Village Care Center Full time

    About UsSprings Village Care Center is a premier assisted living and memory care provider in Colorado Springs, dedicated to providing a Stellar life for our residents, their families, and our employees.Our commitment to excellence has driven consistent growth, with new senior living communities added each year. We continue to seek top talent to join our team...


  • Colorado Springs, Colorado, United States Cisco Full time

    The estimated salary for this role is around $120,000-$180,000 per year, depending on location and experience. In addition to a competitive salary, we offer a range of benefits, including:- Comprehensive health insurance- Retirement plan- Stock options- Flexible work arrangementsCisco is committed to fostering a diverse and inclusive work environment. We are...


  • Colorado Springs, Colorado, United States UCHealth Full time

    Transform Lives in Labor & DeliveryWe seek an exceptional Charge Nurse to lead our multidisciplinary team at UCHealth Memorial Hospital Central's Birth Center, providing top-level patient care while ensuring exceptional outcomes.About the RoleThis dynamic position offers a challenging and rewarding environment where you'll prioritize patient wellness in a...


  • Colorado Springs, Colorado, United States FRESENIUS MEDICAL CENTER Full time

    Nurse Leader for Dialysis Units Job DescriptionThe Nurse Leader for Dialysis Units is responsible for leading a team of nurses in providing high-quality patient care and management of dialysis services.About Fresenius Medical CareFresenius Medical Care is a leading provider of dialysis services and products. We are committed to delivering high-quality...


  • Colorado Springs, Colorado, United States Handprints Early Education Centers Full time

    Job Title: Teacher and Group LeaderAbout UsWe are Handprints Early Education Centers, a leading provider of high-quality Christian early education in the Pikes Peak region. Our team is dedicated to supporting families and providing a nurturing environment for young children.Salary Range: $50,000 - $70,000 per yearJob DescriptionThe Teacher and Group Leader...


  • Colorado Springs, Colorado, United States Life Care Center of Colorado Springs Full time

    About Life Care Center of Colorado SpringsLife Care Center of Colorado Springs is a 47-year industry leader in healthcare with over 200 locations across the U.S. We are committed to providing quality patient care and believe every job plays a vital role in our continued growth.Estimated Salary: $65,000 - $85,000 per yearWe invite qualified Licensed Practical...

  • Call Center Manager

    2 days ago


    Colorado Springs, Colorado, United States Systems Integration Inc Full time

    About Systems Integration, Inc.SII is a leading provider of turnkey contact center infrastructure solutions and IT services. With decades of combined experience in IT and systems integration, we have helped US Government agencies and commercial businesses elevate their customer satisfaction with our portfolio of solutions and services.


  • Colorado Springs, Colorado, United States ACES Full time

    About ACES">We are a leading provider of autism services, dedicated to delivering top-tier care with passion and expertise.">Salary and Benefits">The estimated salary for this position is $75,000 - $80,000 annually, plus additional benefits such as relocation assistance up to $7,500, paid time off, medical, dental, and vision insurance, 401k retirement plan,...


  • Colorado Springs, Colorado, United States Concentra Full time

    OverviewAt Concentra, we strive to improve the health of America's workforce by providing exceptional care to our patients.The estimated salary for this position is $130,000-$160,000 per year, depending on experience and location.Job DescriptionWe are seeking a highly skilled Orthopedic Therapy Leader to join our team at Concentra Medical Centers.Main...