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CDPAP Program Coordinator

2 months ago

Rochester, New York, United States Venture Forthe Inc. Full time
Job Summary

We are seeking a highly skilled and detail-oriented CDPAP Coordinator to join our team at Venture Forthe Inc. The successful candidate will be responsible for managing a caseload of Consumer Directed Personal Assistance Program (CDPAP) participants, ensuring timely and accurate completion of intakes, and providing exceptional customer service.

Key Responsibilities
  • Complete intakes as scheduled and submit completed Consumer packets electronically to Docuware within 24 hours
  • Train Personal Assistants (PAs) on the Electronic Visit Verification (EVV) system during the intake process
  • Request authorizations from insurance companies and complete 90-day reviews
  • Serve as the primary point of contact for participants and their Designated Representatives (DRs)
  • Handle concerns related to payroll and human resources
  • Assist management with internal investigations and work with HR to activate/terminate PAs
  • Communicate with Billing & Payroll Support to address under/over utilization issues
  • Provide ongoing education to PAs on the EVV system
  • Ensure accurate contact information for participants, DRs, and PAs
  • Assist with unbilled claims and handle incoming calls for the department
  • Conduct in-home client consultations as needed
Requirements
  • Bachelor's Degree and 1-2+ years of work experience in healthcare
  • Associate's Degree and 2-4+ years of work experience in healthcare
  • At least one year of experience in a related role
Preferred Qualifications
  • Excellent customer service and interpersonal skills
  • Ability to maintain a professional attitude and appearance
  • Strong critical thinking and problem-solving skills
  • Proficiency in word processing and spreadsheet software
  • Experience with data manipulation and systems development
Work Environment

The physical demands of this role include exerting up to 20 pounds of force occasionally and/or leg controls. The work environment is primarily office-based, with occasional on-the-road travel.

Benefits

Venture Forthe Inc. offers a comprehensive benefits package, including health insurance, vision insurance, dental insurance, short-term disability supplement, critical illness insurance, FSA/DCA, Health Savings Account, Employer Assistance Program, legal aid, hospital indemnity, and Employee Discount Programs. We also offer PTO, 401(k) with match, and more.