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Customer Support Coordinator

2 months ago

Columbus, Ohio, United States Daily Services LLC Full time
Job Overview

Daily Services LLC is a prominent organization with a rich history of delivering exceptional staffing and innovative workforce solutions. Our commitment lies in fostering enduring partnerships with our clients and ensuring that every placement aligns perfectly with their needs.

This is a full-time position operating Monday through Friday.

We are on the lookout for a friendly and driven Online Support Specialist to enhance our Online Support team. In this capacity, you will address inquiries from employees and customers, resolve issues through suitable channels, maintain a comprehensive understanding of our offerings, gather feedback, and provide training to new team members.

An exemplary Online Support Specialist will showcase outstanding time management abilities and possess a genuine passion for customer service and personal development. Ideal candidates are those who are eager to go above and beyond to ensure satisfaction for both employees and customers.

Benefits offered include:

  1. Health, Dental, and Vision Insurance
  2. Weekly Compensation
  3. Discretionary Bonuses Quarterly
  4. 401k Retirement Options
  5. Paid Holidays
  6. Paid Vacation
  7. Internal Referral Incentives
  8. Gym Membership Discounts
  9. The chance to assist individuals in securing employment

Key Responsibilities

  • Promptly escalate significant complaints or issues beyond your expertise.
  • Collaborate with colleagues or supervisors to identify optimal solutions for customer concerns.
  • Recognize recurring issues and escalate them to management, along with potential improvement suggestions.
  • Maintain a courteous, helpful, and professional demeanor at all times.
  • Collect and relay customer feedback to colleagues and other departments to enhance products and services.
  • Stay updated with new products and services as they are launched.
  • Participate in training sessions and meetings as required.
  • Provide guidance and training to new Online Support Specialists.
  • Uphold client confidentiality at all times.

Qualifications

  1. A minimum of 2 years of experience in customer service is essential.
  2. High school diploma or equivalent required.
  3. Experience with chat/help desk software is preferred.
  4. Ability to respond effectively under pressure.
  5. Strong judgment and problem-solving capabilities.
  6. Excellent written and verbal communication skills.
  7. A positive attitude and professionalism are mandatory.

EQUAL OPPORTUNITY EMPLOYER

Daily Services LLC is an equal opportunity employer. All qualified candidates will be considered for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. We are dedicated to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, services, programs, and activities.