Customer Acquisition Specialist

4 days ago


Downey, California, United States Prime Tech Enterprises Full time
Customer Outreach Representative

Prime Tech Enterprises is a dynamic customer acquisition and outreach firm dedicated to helping our clients expand their customer base and drive growth. We specialize in innovative outreach strategies and solutions to connect brands with potential customers.

Key Responsibilities:
  • Cross-Functional Collaboration: Work closely with marketing, customer service, and operations teams to ensure seamless campaign execution.
  • Customer Engagement: Proactively engage with customers to understand their needs, preferences, and challenges.
  • Exceptional Customer Service: Provide top-notch service to clients, addressing inquiries, resolving issues, and ensuring customer satisfaction.
  • Data Management: Assist in maintaining accurate and up-to-date sales records, customer databases, and campaign reports.
  • Issue Resolution: Troubleshoot issues, identify solutions, and liaise with internal teams to ensure timely resolution.
  • Upselling and Cross-Selling: Identify opportunities for upselling and cross-selling additional services that align with clients' needs and objectives.
Requirements:
  • Proven Experience: Proven experience in customer relations, account management, or a similar role.
  • Interpersonal Skills: Excellent interpersonal, communication, and negotiation skills.
  • Problem-Solving: Strong problem-solving abilities and a solution-oriented mindset.
  • CRM Proficiency: Proficient in using CRM software and other relevant tools.
  • Time Management: Ability to multitask, prioritize, and manage time effectively.
  • Adaptability: Adaptability and resilience in a fast-paced and evolving environment.
  • Customer Focus: A passion for customer satisfaction and a genuine interest in helping clients succeed.


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