Optical Care Specialist
3 days ago
Join EssilorLuxottica, a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses, as an Optical Care Specialist. We are seeking a highly skilled and customer-focused individual to join our team at LensCrafters.
Job Summary:The Optical Care Specialist will be responsible for delivering exceptional value to our customers by providing the highest quality optometric care. This includes greeting customers promptly, explaining all required paperwork, tests, and products, and ensuring that all patients receive the highest quality care.
Key Responsibilities:- Greets customers without delay and answers the telephone in a friendly and courteous manner.
- Explains all required paperwork, tests, and products to customers.
- Reviews prescriptions and patient information carefully and identifies special needs.
- Shows patience and courtesy to indecisive or difficult customers and patients.
- Performs work accurately and thoroughly despite time pressure and customer volume.
- Identifies situations involving unsatisfied customers and acts quickly for resolution.
- Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
- Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
- Places contact lens orders, processes shipments, and properly submits invoices for payment.
- Operates the POS system terminal and collects proper payment following company security procedures.
- High School graduate or equivalent.
- Strong customer service skills (internal and external).
- Knowledge of current fashion trends.
- Strong communicator and listener.
- Problem-solving ability.
- Familiarity with cash register, computers, and calculators.
- Organization skills.
- Sales skills.
- Strong basic math skills.
- Knowledge of office and store merchandise.
- Previous experience in customer service, retail, and/or optical.
- Strong interpersonal skills.
We offer a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. EssilorLuxottica is an Equal Opportunity Employer and welcomes applications from diverse candidates.
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