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Customer Outreach Specialist

2 months ago

Downey, California, United States Prime Tech Enterprises Full time
{"h1":"Customer Outreach Representative Job Description"}

At Prime Tech Enterprises, we're dedicated to helping our clients expand their customer base and drive growth through innovative outreach strategies and solutions. As a Customer Outreach Representative, you'll play a crucial role in building and maintaining strong relationships with clients and fostering positive interactions to drive customer acquisition success.

Key Responsibilities:
  • Collaborate with cross-functional teams to ensure seamless campaign execution
  • Proactively engage with customers to understand their needs, preferences, and challenges
  • Provide exceptional customer service to clients, addressing inquiries, resolving issues, and ensuring customer satisfaction
  • Assist in maintaining accurate and up-to-date sales records, customer databases, and campaign reports
  • Troubleshoot issues, identify solutions, and liaise with internal teams to ensure timely resolution
  • Identify opportunities for upselling and cross-selling additional services that align with clients' needs and objectives
Requirements:
  • Proven experience in customer relations, account management, or a similar role
  • Excellent interpersonal, communication, and negotiation skills
  • Strong problem-solving abilities and a solution-oriented mindset
  • Proficient in using CRM software and other relevant tools
  • Ability to multitask, prioritize, and manage time effectively
  • Adaptability and resilience in a fast-paced and evolving environment
  • A passion for customer satisfaction and a genuine interest in helping clients succeed

Join a dynamic team that's passionate about delivering exceptional customer experiences and driving business growth. If you're a motivated and results-driven professional with a passion for customer relations, we'd love to hear from you

Prime Tech Enterprises is an equal opportunities employer and welcomes applications from diverse candidates.

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