Telecommunications Network Specialist

1 week ago


White Plains, New York, United States Royal Communications Consultants Inc Full time
Job Overview

We are seeking a skilled Voice Engineer to play a pivotal role in establishing a robust technical framework aimed at digital transformation. This position involves engaging in intricate projects that encompass the planning, design, and installation of various devices and applications, alongside delivering Level 3 technical support for voice and video IT solutions.

Key Responsibilities
  • Ensure the reliability and performance of the enterprise voice communications network through the installation, maintenance, and management of all voice-related equipment, including servers, gateways, PBX switches, and wiring.
  • Lead the planning and execution of enterprise unified communications projects.
  • Provide mentorship and training to junior engineers and technicians.
  • Design and enhance Cisco unified communication architectures; troubleshoot issues and develop comprehensive functional and technical design documentation while adhering to industry best practices.
  • Collaborate with vendors, clients, carriers, and technical teams on VoIP implementation, optimization, and ongoing management, including troubleshooting infrastructure and services.
  • Maintain the overall technical capabilities, stability, and performance of voice systems.
  • Offer recommendations for VoIP enhancements and improvements.
  • Produce and maintain essential technical documentation, ensuring all activities are accurately recorded in tracking systems.
  • Monitor and ensure compliance with design, programming, and application standards in line with internal policies.
Qualifications
  • Bachelor's degree is mandatory.
  • Preferred certifications include CCNA Voice, CCNP Voice, or CCIE Collaboration.
  • A minimum of 6 years of experience with technologies such as VoIP, Call Manager, Unity, and voice gateways.
  • At least 5 years of experience in implementing voice solutions.
  • 5 years of experience in designing domestic call routing using Cisco VG, CME, CUE, and CCM.
  • 5 years of experience supporting contact center operations.
  • 5 years of experience with Voice Cloud Technologies.
  • 5 years of experience with WEBEX Video Conferencing technologies.
  • Strong background in network administration and architecture.
  • Proven experience in drafting voice and network security policies, standards, and procedures, along with using network analysis tools to identify root causes of voice issues.
  • Experience with voice recording integration with third-party solutions.
  • Ability to provide low-level design details for unified communications solutions.
  • Basic knowledge of LAN and WAN network routing and switching.
  • Experience with QOS policies across the enterprise for data, voice, and video solutions.
  • Familiarity with disaster recovery plans and related technologies.
  • Willingness to work a flexible schedule, including after hours and weekends, and participate in an on-call rotation.
  • Availability to travel up to 25% of the time.

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