Front Desk Associate

6 days ago


Milton, Massachusetts, United States Equity LifeStyle Properties, Inc. Full time

**About Us**

Equity LifeStyle Properties, Inc. is a leading provider of recreational and resort communities. We are committed to delivering exceptional customer experiences and creating memorable moments for our guests.

**Job Summary**

We are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at Lakeland RV Campground. As a Front Desk Clerk, you will be responsible for providing exceptional customer service, processing payments and deposits, and ensuring a seamless guest experience.

**Key Responsibilities**

  • Act as the primary point of contact for guests and residents, providing information and responding to questions in a timely and professional manner.
  • Process payments and deposits, ensuring accuracy and attention to detail.
  • Check-in arriving guests, directing them to their assigned camping site and ensuring a smooth transition.
  • Process sales from the general store, maintaining accurate records and handling customer transactions.
  • Run reports and submit maintenance request forms, ensuring timely and effective communication with the maintenance team.
  • Partner with the Property Manager to communicate concerns, issues, or recommendations in a timely and professional manner.
  • Prioritize customer satisfaction and service recovery, ensuring that all guests have a positive experience.

**Requirements**

  • High school diploma or equivalent experience.
  • 1+ year of experience in customer service, with a proven track record of exceptional customer service and service recovery skills.
  • Strong organizational skills and meticulous attention to detail.
  • Computer literacy and the ability to learn new systems.
  • Friendly personality and a passion for delivering exceptional customer experiences.

**What We Offer**

We offer a comprehensive benefits package, including medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time. We are an Equal Opportunity Employer and welcome applicants from diverse backgrounds.



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