Technical Support Analyst
1 week ago
Company Overview
firstPRO, Inc. is seeking a dedicated IT Help Desk Analyst to provide exceptional technical support to our internal users. This position is crucial in ensuring the smooth operation of hardware, software, applications, and peripherals.
Key Responsibilities
- Adhere to industry best practices and organizational policies to enhance IT service delivery.
- Diagnose and resolve a wide range of complex technical issues faced by end users, providing training as necessary.
- Deliver outstanding customer service by professionally addressing inquiries and resolving concerns.
- Create and maintain documentation for standard operating procedures to ensure consistency and efficiency.
- Work collaboratively with users and IT personnel to identify and develop specific information systems requirements.
- Recommend and execute upgrades, patches, and repairs for PCs and peripheral equipment.
- Conduct installation, configuration, and troubleshooting for PCs, mobile devices, and associated peripherals.
- Support the implementation of various systems, including applications, databases, and networks.
- Contribute to long-term strategic planning and capacity management to meet future IT needs.
- Implement and maintain Microsoft technologies, including Windows Server & Desktop, SQL, Office 365, and Intune.
- Engage with vendors to support specific practice management applications and other IT services.
- Facilitate remote access solutions, including VPN and Remote Desktop services.
- Monitor and respond to alerts from remote management systems through service tickets.
- Assist in the oversight of security systems and alerts.
- Provide necessary information for audits, regulatory examinations, and risk management processes.
Qualifications
- A minimum of 2 years' experience in an IT Help Desk or similar role.
- Strong understanding of computer hardware, operating systems, and software applications.
- Proficient in troubleshooting issues on desktops, laptops, printers, and other peripherals.
- Basic knowledge of networking principles and protocols.
- Familiarity with remote support tools and techniques.
- Excellent communication skills, with the ability to convey technical information clearly.
- Strong analytical and problem-solving abilities to efficiently address technical challenges.
- Relevant technical certifications (A+, MCSA, etc.) are preferred.
-
Technical Support Analyst
2 weeks ago
Milton, Massachusetts, United States firstPRO, Inc Full timefirstPRO, Inc. is currently seeking candidates for a Technical Support Analyst position. This role is dedicated to delivering daily Tier 1 Technical Support to internal personnel regarding hardware, software, applications, and peripherals. This is a permanent, direct-hire opportunity.Key ResponsibilitiesApply industry best practices and policies based on...
-
Technical Support Analyst
2 weeks ago
Milton, Massachusetts, United States firstPRO, Inc Full timeCompany OverviewfirstPRO, Inc. is seeking a dedicated Help Desk Analyst to join our team. This position involves providing essential support to our users and ensuring the smooth operation of our technology systems.Position SummaryThe Help Desk Analyst will be responsible for assisting with various technology and operational initiatives. This includes...
-
Technical Support Analyst
2 weeks ago
Milton, Massachusetts, United States firstPRO, Inc Full timeCompany OverviewfirstPRO, Inc. is seeking a dedicated Help Desk Analyst to provide exceptional support and assistance to our clients.Position OverviewThe Help Desk Analyst will play a crucial role in managing technology-related inquiries and operational initiatives. This position requires on-site presence and focuses on delivering high-quality support to end...
-
Technical Support Analyst
2 weeks ago
Milton, Massachusetts, United States firstPRO, Inc Full timeCompany OverviewfirstPRO, Inc. is seeking a dedicated IT Help Desk Analyst to provide essential technical support to our internal users. This position is focused on delivering Tier 1 support for various hardware, software, applications, and peripherals.Key ResponsibilitiesApply industry best practices and policies tailored to organizational...
-
Technical Support Analyst
2 weeks ago
Milton, Massachusetts, United States firstPRO, Inc Full timeCompany OverviewfirstPRO, Inc. is seeking a dedicated IT Help Desk Analyst to provide exceptional technical support to our internal users. This role is pivotal in ensuring that our team can efficiently utilize hardware, software, and various applications.Key ResponsibilitiesApply industry-leading practices and policies tailored to our organizational...
-
Technical Support Analyst
2 weeks ago
Milton, Massachusetts, United States firstPRO, Inc Full timeCompany OverviewfirstPRO, Inc. is seeking a dedicated IT Help Desk Analyst to provide exceptional technical support to our internal users. This position is focused on delivering Tier 1 support for various hardware, software, applications, and peripherals.Key ResponsibilitiesAdhere to industry best practices and organizational policies to ensure effective IT...
-
Technical Support Analyst
2 weeks ago
Milton, Massachusetts, United States firstPRO, Inc Full timeCompany OverviewfirstPRO, Inc. is seeking a dedicated IT Help Desk Analyst to provide essential technical support to our internal users. This role is pivotal in ensuring smooth operations by addressing hardware, software, and application-related issues.Key ResponsibilitiesAdhere to industry standards and organizational policies to implement best...
-
Technical Support Analyst
2 weeks ago
Milton, Massachusetts, United States firstPRO, Inc Full timeCompany OverviewfirstPRO, Inc. is seeking qualified candidates for the role of IT Help Desk Analyst. This position is dedicated to delivering exceptional Tier 1 Technical Support to internal personnel, addressing issues related to hardware, software, applications, and peripherals.Key ResponsibilitiesApply industry-leading practices and policies tailored to...
-
Technical Support Specialist
2 weeks ago
Milton, Massachusetts, United States firstPRO, Inc Full timeCompany OverviewfirstPRO, Inc. is seeking a dedicated Help Desk Analyst to provide exceptional technical support and assistance.Position SummaryThe Help Desk Analyst will play a vital role in supporting technology initiatives and operational projects. This position involves delivering user training as required and assisting in the oversight of security...
-
Technical Support Specialist
1 week ago
Milton, Massachusetts, United States firstPRO, Inc Full timeCompany OverviewfirstPRO, Inc is seeking a dedicated Help Desk Analyst to join our team. This position is focused on providing exceptional support and solutions to our users.Position SummaryThe Help Desk Analyst will be responsible for assisting with various technology and operational initiatives. This includes providing training to end users and supporting...
-
Technical Support Specialist
2 weeks ago
Milton, Massachusetts, United States firstPRO, Inc Full timeCompany OverviewfirstPRO, Inc. is seeking a dedicated Help Desk Analyst to join our team. This position involves working closely with technology and operational initiatives.Position SummaryThe Help Desk Analyst will play a crucial role in assisting with various technology projects and providing training to end users as necessary. This role also includes...
-
Technical Support Specialist
2 weeks ago
Milton, Massachusetts, United States firstPRO, Inc Full timeCompany OverviewfirstPRO, Inc is seeking a dedicated individual for the role of Help Desk Analyst. This position involves direct engagement with technology and operational initiatives.Position SummaryThe Help Desk Analyst will play a crucial role in assisting with various technology projects and providing training to end users as needed. Additionally, this...
-
IT Infrastructure Support Analyst
1 week ago
Milton, Massachusetts, United States PBS Systems Full timeAbout PBS Systems:PBS Systems is a leading provider of comprehensive business solutions in the automotive sector, dedicated to transforming the way dealerships operate. With over three decades of experience, we are proud to be a key player in the North American retail automotive industry.Position Overview:We are seeking a motivated and technically skilled...
-
Technical Support Specialist
2 weeks ago
Milton, Massachusetts, United States firstPRO, Inc Full timeCompany OverviewfirstPRO, Inc. is seeking qualified candidates for a Technical Support Specialist position. This role is essential in providing assistance with technology and operational initiatives.Position SummaryThe Technical Support Specialist will play a crucial role in facilitating end-user training and supporting various technology projects. This...
-
IT Support Specialist
2 weeks ago
Milton, Massachusetts, United States firstPRO, Inc Full timeCompany OverviewfirstPRO, Inc is seeking qualified candidates for a Technical Support Analyst position. This role is integral to our operations and requires onsite presence.Position OverviewThe Technical Support Analyst will play a key role in assisting with technology initiatives and operational projects. This includes providing training to end users as...
-
Technical Support Specialist
1 week ago
Milton, Massachusetts, United States firstPRO, Inc Full timePosition: IT Support TechnicianLocation: OnsiteOverviewThe IT Support Technician plays a crucial role in ensuring the seamless operation of the organization's IT infrastructure. This position involves providing essential Tier 1 support to address and resolve technical issues, collaborating with external technology partners, and escalating complex problems as...
-
Infrastructure Solutions Analyst
1 week ago
Milton, Massachusetts, United States PBS Systems Full timePosition Overview:PBS Systems is a leading provider of comprehensive business solutions in the automotive sector, committed to transforming dealership operations.About Us:With over three decades of experience, PBS Systems stands as the third largest provider of Dealership Management Systems (DMS) in North America. Our innovative platform enhances the way...
-
Technical Representative
4 weeks ago
Milton, Massachusetts, United States tapwage Full timeJob Title: Technical RepresentativeDepartment: Customer Support & TrainingReports to: Senior Manager, Technical RepresentativesDirect Reports: 0Location(s): Philadelphia, PASummary:The Technical Representative (TR), is responsible in coordinating and managing all the technical activities in their assigned area for the AWPC supported Civil/Commercial/Military...
-
IT Support Specialist
2 weeks ago
Milton, Massachusetts, United States firstPRO, Inc Full timeCompany OverviewfirstPRO, Inc. is seeking qualified candidates for the role of IT Support Specialist. This position is dedicated to delivering exceptional Tier 1 Technical Support to internal stakeholders regarding hardware, software, applications, and peripherals.Key ResponsibilitiesAdhere to industry best practices and policies tailored to organizational...
-
IT Support Technician
1 week ago
Milton, Massachusetts, United States firstPRO, Inc Full timeIT Support TechnicianPosition OverviewAs a key member of the IT team, you will ensure the seamless operation of the organization's technology systems and devices. Your primary responsibility will be to deliver Tier 1 support: diagnosing, identifying, and resolving technical issues while collaborating with external technology partners for escalated concerns....
