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Healthcare Access Coordinator

2 months ago

Milton, Massachusetts, United States Bayhealth Full time
Why You'll Appreciate This Role

Are you eager to be part of a pioneering healthcare organization that provides exceptional services to the community? If so, this Patient Access Advocate / Front Office position at Bayhealth could be the perfect fit for you.

In this role, you will collaborate with a dynamic and knowledgeable team dedicated to delivering both emergency and urgent care services within a single facility.

As a Patient Access Advocate, you will engage in a modern approach to healthcare delivery, gaining valuable insights that will enhance your professional journey.

We offer competitive compensation and benefits for your contributions in assisting grateful patients.

The Patient Access Advocate / Front Office position entails welcoming patients warmly, managing phone inquiries, inputting data into electronic health records, and performing various clerical tasks.

It is essential to maintain a consistently pleasant and professional demeanor, ensuring that patients feel valued and at ease.

Your responsibilities will include:

  • Greeting patients with friendliness and professionalism, both in person and via phone.
  • Facilitating patient check-in and check-out processes.
  • Conducting visit closure activities, including payment collection and follow-up actions for patient care.
  • Verifying insurance eligibility and benefits through electronic systems or direct payer contact, while collecting copayments, coinsurance, and deductibles.
  • Assisting colleagues and patients with clerical tasks such as copying, scanning, and faxing documents.
  • Managing phone calls, directing them to the appropriate personnel, and taking messages as necessary.
  • Maintaining a clean and organized work environment, which may involve tasks typically associated with housekeeping.
  • Creating a welcoming atmosphere for patients and their families, encouraging return visits to our facilities.
  • Adhering to all HIPAA regulations and policies.
Essential Skills

The ideal candidate will possess:

  • A high school diploma or GED.
  • A minimum of 6 months of experience in a healthcare setting or 1 year in customer service.
  • A basic understanding of insurance processes is preferred.
  • Familiarity with medical terminology and billing codes is advantageous.
  • Outstanding communication and customer service skills.
  • The ability to effectively convey information to patients and colleagues.
  • Problem-solving skills in standardized situations.
  • Independence and self-direction, with the ability to work with diverse individuals.
  • Analytical skills to navigate challenges effectively.

Proof of full vaccination against COVID-19 is required prior to employment.