Healthcare Access Coordinator

1 week ago

Milton, Massachusetts, United States Bayhealth Full time
Why You Will Appreciate This Role

Are you prepared to join a pioneering and progressive organization that delivers exceptional healthcare services to the local community? If so, consider this outstanding opportunity as a Patient Access Advocate / Front Office professional.

In this role, you will become an integral member of a dynamic and knowledgeable team dedicated to achieving success while providing both emergency and urgent care services within a single facility.

As a Patient Access Advocate, you will engage in a transformative approach to healthcare delivery, gaining valuable insights that will enhance your professional journey.

In addition to competitive compensation and benefits, you will play a crucial role in assisting appreciative patients.

The Patient Access Advocate / Front Office position entails welcoming patients warmly, managing phone inquiries, entering data into electronic health records, and performing various clerical tasks.

It is essential to consistently uphold a friendly and professional demeanor, ensuring that patients feel valued and welcomed at all times.

Your responsibilities will include:

  • Greeting patients with warmth and professionalism, both in person and via phone.
  • Managing patient check-in and check-out processes.
  • Conducting visit closure activities, including payment collection and follow-up tasks necessary for patient care.
  • Verifying insurance eligibility and benefits through electronic systems or direct communication with payers, as well as collecting copayments and deductibles.
  • Assisting staff and patients with clerical tasks, such as copying, scanning, and faxing documents.
  • Handling phone calls, directing them to the appropriate personnel, and taking messages as needed.
  • Maintaining a clean and organized work environment, which may involve tasks typically associated with housekeeping.
  • Creating a customer-focused and reassuring atmosphere for patients and their families, encouraging them to return for services.
  • Adhering to all HIPAA regulations and policies.
Essential Skills

The ideal candidate will possess:

  • A high school diploma or equivalent (GED).
  • A minimum of six months of experience in a healthcare setting or one year in customer service.
  • A basic understanding of insurance processes is preferred.
  • Familiarity with medical terminology and billing codes is advantageous.
  • Exceptional communication and customer service skills.
  • The ability to effectively convey information to patients and colleagues.
  • Problem-solving skills in standardized situations.
  • Independence and self-direction, with the ability to work with diverse individuals.
  • Analytical skills to address challenges effectively.

Proof of full vaccination against COVID-19 is required prior to employment.

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