National Customer Service Manager

2 weeks ago


Los Angeles, California, United States Intellipro Group Full time
Job Title: Customer Service Manager - Refrigeration and Cooking Equipment Services Job Summary: We are seeking an experienced Customer Service Manager to lead our team responsible for handling incoming customer inquiries and providing expert guidance on refrigeration and cooking equipment. Key Responsibilities: Leadership & Management: * Establish and lead a high-performing customer service team * Train and mentor technicians to ensure high standards of service and technical proficiency Technical Expertise: * Utilize knowledge of refrigeration and cooking equipment to provide expert guidance and support * Develop a comprehensive troubleshooting guide to assist in resolving customer issues efficiently Customer Service: * Handle escalated customer service inquiries and ensure timely resolution of issues * Expand our third-party service network by onboarding new service companies for warranty work Collaboration & Reporting: * Generate detailed service reports on equipment issues and collaborate with our engineering team in China to address these issues * Work closely with our Salesforce CRM system to enhance and improve customer service processes and documentation Travel & Training: * Be prepared to travel for 1-2 months as needed to train new technicians in various locations Requirements: * 2-3 years of experience in the foodservice refrigeration field * Knowledge of refrigeration and cooking equipment * EPA certification or equivalent licenses * Proven leadership and management skills * Experience in training and mentoring technicians * Ability to travel for extended periods if necessary * Strong organizational and communication skills About Us: IntelliPro Group is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. Equal Opportunity Employer: IntelliPro Group values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status.

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