National Refrigeration Service Manager
2 weeks ago
Job Summary: We are seeking a highly skilled Refrigeration Service Manager to lead our customer service team in handling incoming phone calls and emails. The ideal candidate will have 2-3 years of experience in the foodservice refrigeration field, knowledge of refrigeration and cooking equipment, and EPA certification or equivalent licenses.
Responsibilities:
Leadership & Management:
- Establish and lead the customer service team to ensure high standards of service and technical proficiency.
- Train and mentor technicians to develop their skills and knowledge.
- Utilize knowledge in refrigeration and cooking equipment to provide expert guidance and support.
- Develop a comprehensive over-the-phone troubleshooting guide to assist in resolving customer issues efficiently.
- Handle escalated customer service inquiries and ensure timely resolution of issues.
- Expand our third-party service network by onboarding new service companies for warranty work.
- Generate detailed service reports on equipment issues and collaborate with our engineering team in China to address these issues.
- Work closely with our Salesforce CRM system to enhance and improve customer service processes and documentation.
- Be prepared to travel for 1-2 months as needed to train new technicians in various locations.
- 2-3 years of experience in the foodservice refrigeration field.
- Knowledge of refrigeration and cooking equipment.
- EPA certification or equivalent licenses.
- Proven leadership and management skills.
- Experience in training and mentoring technicians.
- Ability to travel for extended periods if necessary.
- Strong organizational and communication skills.
IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. With a dynamic presence in the USA, China, Canada, Singapore, Philippines, UK, India, Netherlands, and Germany, we continue to lead the way in global talent solutions.
IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants.
Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.
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