National Customer Service Manager- HVAC/R

1 month ago

Los Angeles, California, United States Intellipro Group Full time
Job Title:

Customer Service Manager- Refrigeration/Cooking Equipment Services

Position Type:

Permanent

Location:

Los Angeles, CA - On-site

Salary Range / Rate (Currency):

$ 80K to 120K annual base pay + benefits

APN #:

141593

Responsibilities:Leadership & Management:

Establish and lead a team responsible for handling customer inquiries and providing expert guidance on refrigeration and cooking equipment.

Train and mentor technicians to ensure high standards of service and technical proficiency.

Technical Expertise:

Utilize knowledge in refrigeration and cooking equipment to provide expert support and develop comprehensive troubleshooting guides.

Collaborate with the engineering team to address equipment issues and enhance customer service processes.

Customer Service:

Handle escalated customer inquiries and ensure timely resolution of issues.

Expand the third-party service network by onboarding new service companies for warranty work.

Collaboration & Reporting:

Generate detailed service reports and collaborate with the engineering team to address equipment issues.

Work closely with the Salesforce CRM system to enhance and improve customer service processes and documentation.

Travel & Training:

Be prepared to travel for training and development purposes.

Requirements:

2-3 years of experience in the foodservice refrigeration field.

Knowledge of refrigeration and cooking equipment.

EPA certification or equivalent licenses.

Proven leadership and management skills.

Experience in training and mentoring technicians.

Ability to travel for extended periods if necessary.

Strong organizational and communication skills.

About Us:

IntelliPro is a global leader in talent acquisition and HR solutions, committed to delivering unparalleled service to clients and fostering employee growth.

We have a dynamic presence in the USA, China, Canada, Singapore, Philippines, UK, India, Netherlands, and Germany.

As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status.

We are committed to inclusivity and ensure that our hiring and interview processes accommodate the needs of all applicants.

Compensation:

The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more.

We provide a comprehensive benefits package, subject to eligibility.

  • National Customer Service Manager

    7 days ago

    Los Angeles, California, United States IntelliPro Group Inc. Full time

    Job OverviewIntelliPro Group Inc. is seeking a seasoned Customer Service Manager to lead our HVAC/R team. As a key member of our organization, you will be responsible for establishing and leading a high-performing customer service team, providing expert guidance and support, and ensuring exceptional customer experiences.Key ResponsibilitiesEstablish and lead...

  • National Customer Service Manager- HVAC/R

    1 month ago

    Los Angeles, California, United States Intellipro Group Full time

    Job Title:Customer Service Manager- Refrigeration/Cooking Equipment ServicesPosition Type:PermanentLocation:Los Angeles, CA - On-siteSalary Range / Rate (Currency):$ 80K to 120K annual base pay + benefitsAPN #:141593Responsibilities:Leadership & Management:Establish and lead the customer service team responsible for handling incoming phone calls and...

  • HVAC/R Specialist

    2 weeks ago

    Los Angeles, California, United States Airplus Refrigeration Inc. Full time

    Job SummaryWe are seeking a skilled HVAC/R Technician to join our team at Airplus Refrigeration Inc. The ideal candidate will have experience working on commercial and residential HVAC systems, as well as commercial refrigeration units, ice makers, and equipment installations.The successful candidate will be responsible for installing, servicing, and...

  • National Customer Service Manager

    1 week ago

    Los Angeles, California, United States Intellipro Group Full time

    Job Title:Customer Service Manager- Refrigeration/Cooking Equipment ServicesPosition Type:PermanentLocation: On-siteSalary Range / Rate (Currency):$ 80K to 120K annual base pay + benefitsAPN #:141593Responsibilities:Leadership & Management:Establish and lead the customer service team responsible for handling incoming calls and inquiries.Train and mentor...

  • Customer Service Representative

    6 days ago

    Los Angeles, California, United States H&R Block Full time

    Key Responsibilities:As a Customer Service Representative at H&R Block, you will be responsible for greeting clients in a personalized, friendly, and inviting manner. You will also match clients with the best-suited tax professional for their needs, schedule clients according to their preferences, and handle client exits by ensuring all current and future...

  • HVAC/Refrigeration Service Technician

    5 days ago

    Los Angeles, California, United States C & L Refrigeration Full time

    Job OpportunityWe are seeking a skilled HVAC/R technician to join our team at C&L Refrigeration. As a commercial HVAC/R technician, you will be responsible for servicing, maintaining, and troubleshooting HVAC/R systems and units for our industrial and commercial customers.Key Responsibilities:Perform daily service maintenance and repairs on HVAC/R...

  • HVAC Service Manager

    2 months ago

    Los Angeles, California, United States gpac Full time

    About the RoleWe are seeking a highly skilled HVAC Service Manager to join our team at GPAC. As a key member of our organization, you will be responsible for leading our multifamily HVAC and plumbing service operations.Key ResponsibilitiesLead a team of HVAC and plumbing technicians to ensure timely and efficient service deliveryDevelop and implement service...

  • HVAC Service Manager

    4 weeks ago

    Los Angeles, California, United States gpac Full time

    Job DescriptionWe are seeking a highly skilled and experienced HVAC and Plumbing Service Manager to join our team at GPAC. As a key member of our operations team, you will be responsible for leading our service team and ensuring that our clients receive exceptional service and support.Key Responsibilities:Lead and manage a team of HVAC and plumbing...

  • Customer Service Representative

    2 weeks ago

    Los Angeles, California, United States AAA Electric Motors Sales and Service Full time

    Job DescriptionAs a Customer Service Representative at AAA Electric Motors Sales and Service, you will be responsible for providing exceptional customer service to our clients. Your duties will include greeting and welcoming customers, communicating with them to understand their purchasing needs, and answering incoming sales phone calls.You will also be...

  • HVAC Service Manager

    4 weeks ago

    Los Angeles, California, United States Bellowsservice Full time

    Lead Our HVAC Service Team to SuccessBellows Plumbing, Heating, Cooling & Electrical is seeking a skilled HVAC Service Manager to oversee the service, repair, and installation of residential and light commercial HVAC systems. As a leader, you will be responsible for driving service and sales for our residential and light commercial HVAC operations.Key...

  • HVAC/Refrigeration Technician

    2 weeks ago

    Los Angeles, California, United States C & L Refrigeration Full time

    Job DescriptionC&L Refrigeration is seeking a skilled HVAC/R Service Technician to join our team. As a key member of our team, you will be responsible for servicing, maintaining, and troubleshooting commercial and industrial HVAC/R systems.Key Responsibilities:Perform routine maintenance and repairs on HVAC/R systemsDiagnose and troubleshoot system...

  • HVAC Sales Service Technician

    2 weeks ago

    Los Angeles, California, United States Service Champions Plumbing, Heating & Air Full time

    Job SummaryWe are seeking a highly skilled HVAC Sales Service Technician to join our team at Service Champions/JW, a leading residential plumbing, heating, and air conditioning company. As a key member of our team, you will be responsible for providing exceptional customer service, diagnosing and repairing HVAC systems, and promoting our company's services...

  • HVAC Technician and Customer Service Lead

    7 days ago

    Los Angeles, California, United States ABM Industries Full time

    Job SummaryWe are seeking a skilled HVAC Technician and Customer Service Lead to join our team at ABM Industries. As a key member of our team, you will be responsible for troubleshooting, repairing, and maintaining HVAC equipment, as well as providing exceptional customer service and leading a team of service representatives.Key ResponsibilitiesUse expert...

  • HVAC Technical Service Manager

    2 weeks ago

    Los Angeles, California, United States DAIKIN COMFORT TECHNOLOGIES DIST INC Full time

    Job Title: Technical Service ManagerDAIKIN COMFORT TECHNOLOGIES DIST INC is seeking a highly skilled Technical Service Manager to support our internal and external customers who install, repair, and maintain heating and air-conditioning systems.Key Responsibilities:Provide technical support to dealers and contractors to resolve technical issuesConduct early...

  • HVAC Sales Service Technician

    2 weeks ago

    Los Angeles, California, United States Service Champions Plumbing, Heating & Air Full time

    Job SummaryWe are seeking a highly skilled HVAC Sales Service Technician to join our team at Service Champions/JW. As a key member of our team, you will be responsible for providing exceptional customer service and technical expertise to our clients. The ideal candidate will have a strong background in HVAC systems, excellent communication skills, and the...

  • Customer Service Representative

    1 week ago

    Los Angeles, California, United States C and R Restaurant Group Full time

    Customer Service RepresentativeWe are seeking a friendly and helpful Customer Service Representative to join our team at C and R Restaurant Group. As a Customer Service Representative, you will be the first face that customers see when they walk through the door or first voice they hear when they place a drive-thru order. Your role will be to set the tone...

  • HVAC Service Manager Position

    1 week ago

    Los Angeles, California, United States gpac Full time

    HVAC Service Manager OpportunityA highly established local contractor is seeking an experienced HVAC Service Manager to join their team. This company has a proven track record of excellence and is committed to providing excellent pay, benefits, and professional growth opportunities.Key Responsibilities:Manage teams of up to 15 techniciansOversee residential...

  • HVAC Service Technician Lead

    1 month ago

    Los Angeles, California, United States CastleWorks Careers Full time

    Job SummaryWe are seeking a highly skilled and experienced HVAC Service Technician Lead to join our team at CastleWorks Careers. As a key member of our team, you will be responsible for providing exceptional customer service and technical expertise to our clients.Key ResponsibilitiesProvide leadership and technical guidance to Service TechniciansInspect and...

  • Hvac Sales Professional

    2 weeks ago

    Los Angeles, California, United States Service Genius AC Full time

    Job DescriptionWe are seeking a skilled Hvac Sales Representative to sell in-home heating and air conditioning systems.Responsibilities:Sell new Heating, and air conditioning systemsWork with our Service department to run Service turn-over leads.Build strong relationships with customers to close sales.Adhere to all company procedures.Run each call with...

  • Tax Office Manager

    7 days ago

    Los Angeles, California, United States H&R Block Full time

    About the RoleWe are seeking a highly motivated and organized Associate Team Leader to join our team at H&R Block. As an Associate Team Leader, you will be responsible for supporting a single retail office during tax season, ensuring quality and consistent execution that will allow us to promote the value of H&R Block.Key ResponsibilitiesSupport the...