National Customer Service Manager

4 weeks ago


Los Angeles, California, United States Intellipro Group Full time
Job Title:
Customer Service Manager- Refrigeration/Cooking Equipment Services

Position Type:
Permanent

Location:
On-site

Salary Range / Rate (Currency):
$ 80K to 120K annual base pay + benefits

APN #:
141593

Responsibilities:

Leadership & Management:
Establish and lead the customer service team responsible for handling incoming calls and inquiries.
Train and mentor technicians to ensure high standards of service and technical proficiency.

Technical Expertise:
Utilize knowledge in refrigeration and cooking equipment to provide expert guidance and support.
Develop a comprehensive troubleshooting guide to assist in resolving customer issues efficiently.

Customer Service:
Handle escalated customer service inquiries and ensure timely resolution of issues.
Expand our service network by onboarding new service companies for warranty work.

Collaboration & Reporting:
Generate detailed service reports on equipment issues and collaborate with our engineering team to address these issues.
Work closely with our CRM system to enhance and improve customer service processes and documentation.

Travel & Training:
Be prepared to travel for training and development purposes as needed.

Requirements:
2-3 years of experience in the foodservice refrigeration field.
Knowledge of refrigeration and cooking equipment.
EPA certification or equivalent licenses.
Proven leadership and management skills.
Experience in training and mentoring technicians.
Ability to travel for extended periods if necessary.
Strong organizational and communication skills.

About Us:
IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart.

We have a dynamic presence in the USA, China, Canada, Singapore, Philippines, UK, India, Netherlands, and Germany, and continue to lead the way in global talent solutions.

IntelliPro is dedicated to understanding your career aspirations.

As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status.

Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants.

Learn more about our commitment to diversity and inclusivity at

Compensation:

The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more.

Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.

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