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Service Response Center Representative

2 months ago

Tampa, Florida, United States Moffitt Cancer Center Full time

Job Summary

The Service Response Center is the central hub for system monitoring and customer communications related to the Facilities & Support Services division. As a Service Response Center Representative, you will be the first point of contact for the facilities support services division and serve as the telecom operator for the Cancer Center.

Key Responsibilities

  • Answer and process all requests via phone, radio, or web request
  • Monitor multiple systems, including Fire Alarm Panel, Building Automation System, Freezer, Elevator Monitoring, Tube system, Access Control, Security Video Monitoring, and Patient Room Closures
  • Dispatch appropriate staff and follow established procedures, which may include contacting emergency services

Additional Responsibilities

  • Monitor radio receiver and telephone; answer and process routine and emergency calls from department staff
  • Obtain and record information as to exact location of situation, use telephone or radio to transmit information to necessary personnel, and maintain radio contact with crews on site
  • Receive complaints, exercise judgment in determining proper course of action, and monitor maintenance requests for completion
  • Follow departmental rules and regulations regarding emergency calls and dispatch crews in accordance with pre-determined plans

Requirements

  • High School Diploma or GED
  • Minimum of one (1) year of experience in a high volume call center/answering service or switchboard experience environment
  • Excellent communication skills, both written and oral, including the ability to interact with staff, patients, and families
  • Ability to work with minimal direction and multi-task in a fast-paced environment
  • Basic proficiency in utilizing the Windows office suite and Microsoft Word

Preferred Qualifications

  • At least one year of experience working in a healthcare facility, doctor's office, or dispatch center
  • Bilingual English/Spanish is a plus
  • Associate's Degree
  • Valid Florida driver's license