HR Service Center Representative

1 week ago

Tampa, Florida, United States Yoh Full time
Job Summary:

The HR Service Center Representative will serve as the first point of contact for all inbound inquiries received by telephone, electronically, and in writing pertaining to benefits, employment policies and procedures, employee relations issues, recruitment, learning and development, and performance management. The ideal candidate will have excellent customer service skills, be able to handle a high volume of incoming calls, and possess strong problem-solving abilities.

Key Responsibilities:
  • Handle high-volume incoming calls in a call center environment
  • Evaluate and respond to employee inquiries via phone, fax, and email, providing timely and accurate responses
  • Review and interpret employee data to resolve issues
  • Demonstrate sensitivity and respect when dealing with others
  • Escalate complex issues to Tier 2 Service Center Representatives or Supervisors as needed
  • Maintain detailed, complete, and accurate records of all interactions in the Case Management System
  • Follow prescribed protocols for problem resolution
  • Provide education and guidance to callers about available tools and resources
  • Enter, scan, and retrieve employee data in HRIS per established guidelines and authorization processes
  • Maintain confidential centralized employee files
  • Maintain privacy and confidentiality of information, protect company assets, and report non-compliance with applicable laws and regulations
  • Provide excellent, efficient, and courteous service to callers

Requirements:
  • High School Diploma or equivalent required
  • Associates Degree preferred but not required
  • 1-2 years of experience in human resources administration and/or a call center environment required
  • Familiarity with and ability to adhere to standard call center metrics, including Call Volume, Average Handle Time, Wrap, Schedule Adherence, and attendance and punctuality
  • Experience with HR systems, such as HRIS, Applicant Tracking, and HR Reporting
  • Strong skill set in consultative problem-solving and attention to detail
  • Excellent customer service skills
  • Excellent interpersonal, verbal, and written communication skills
  • Excellent attention to detail, problem-solving, organization, and prioritization skills
  • Ability to follow specific, detailed instructions, resolve routine problems, and perform basic interpretation using published information and tools
  • Ability to prioritize, problem-solve, and apply critical thinking skills
  • Ability to effectively interact with a diverse population at all levels within the organization
  • Ability to maintain composure in stressful situations
  • Experience with Microsoft Office products (Excel, Word, PowerPoint)
  • Ability to type a minimum of 45 words per minute while interacting with customers on the phone
  • Ability to read, write, and speak the English language, communicating clearly and effectively with callers

  • HR Service Center Representative

    4 weeks ago

    Tampa, Florida, United States Global Technical Talent Full time

    Job Title: HR Service Center RepresentativeContract Duration: 3+ MonthsWork Type: Onsite, Mon - Fri 9:30 am - 6 pmLocation: Tampa, FloridaJob Description:We are seeking a highly skilled and detail-oriented HR Service Center Representative to join our team. As a key member of our HR department, you will be responsible for providing exceptional customer...

  • HR Service Center Representative

    2 weeks ago

    Tampa, Florida, United States Yoh, A Day & Zimmermann Company Full time

    Job SummaryWe are seeking a highly skilled HR Service Center Representative to join our team at Yoh, A Day & Zimmermann Company. As a key member of our HR team, you will be responsible for providing exceptional customer service to employees and management, resolving complex issues, and maintaining accurate records.Key ResponsibilitiesProvide timely and...

  • HR Services Coordinator

    3 weeks ago

    Tampa, Florida, United States DLA Piper Full time

    Job SummaryDLA Piper is seeking a highly skilled HR Services Coordinator to join our team. As a key member of our HR department, you will provide exceptional support to our employees, partners, and retirees, ensuring seamless payroll, benefits, and HR transactions.Key ResponsibilitiesServe as the primary point of contact for HR inquiries and transactions,...

  • Customer Service Representative

    6 days ago

    Tampa, Florida, United States RemX Full time

    We are seeking a Customer Service Representative to join our team for a temporary project. The successful candidate will be responsible for handling inbound calls and providing exceptional customer service.Key Responsibilities:Provide customer service via phoneRespond to customer inquiries and resolve issuesWork in a fast-paced call center...

  • Customer Service Representative

    2 weeks ago

    Tampa, Florida, United States Sagility LLC Full time

    About Sagility LLCSagility LLC is a global leader in business process management, dedicated to optimizing the member and patient experience. With a blend of technology-powered services and decades of healthcare expertise, we drive positive outcomes for our clients.Job Title: Remote Customer Service RepresentativeWe are seeking a highly motivated and...

  • HR Services Supervisor

    2 weeks ago

    Tampa, Florida, United States DLA Piper Full time

    Job SummaryThe HR Services Supervisor is a key role within the DLA Piper organization, responsible for providing exceptional support to our lawyers and business professionals. This position oversees the daily operations of the HR Services team, ensuring prompt and accurate replies to inquiries, and delivering an exceptional engagement experience.Key...

  • Service Response Center Representative

    2 weeks ago

    Tampa, Florida, United States BayCare Health System Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Service Response Center Representative to join our team at BayCare Health System. As a key member of our Facilities and Security team, you will be responsible for receiving and responding to all Facilities and Security-related information via various communication channels.Key...

  • Human Resources Representative

    3 weeks ago

    Tampa, Florida, United States TalentBurst Full time

    Job Title: HR Service Center RepresentativeJoin TalentBurst as an HR Service Center Representative and play a vital role in providing exceptional support to our employees. As a key member of our HR team, you will serve as the first point of contact for all inbound inquiries, ensuring timely and accurate responses to employee questions and concerns.Key...

  • Service Response Center Representative

    1 month ago

    Tampa, Florida, United States BayCare Health System Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Service Response Center Representative to join our team at BayCare Health System. As a key member of our facilities and security team, you will be responsible for receiving and responding to various types of information and requests related to facilities and security.Key ResponsibilitiesReceive...

  • Customer Service Representative

    2 weeks ago

    Tampa, Florida, United States Ambs Call Center Full time

    Job OverviewAmbs Call Center is seeking a skilled Customer Service Representative to join our team. As a key member of our 24/7/365 call center, you will provide exceptional customer service to our clients, handling a high volume of calls with professionalism and poise.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and...

  • Healthcare Customer Service Representative

    1 month ago

    Tampa, Florida, United States KG Call Center Full time

    Job Title: Healthcare Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Healthcare Customer Service Representative to join our team at KG Call Center. As a key member of our call center team, you will play a vital role in providing exceptional customer service to our clients.Job Summary:The Healthcare Customer Service...

  • Customer Service Representative

    2 weeks ago

    Tampa, Florida, United States Carrollwood Compounding Center Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Carrollwood Compounding Center. As a key member of our retail team, you will be responsible for providing exceptional customer service, selling products and services, and ensuring a positive shopping experience for our patients.Key Responsibilities:Welcoming and...

  • Customer Service Representative

    6 days ago

    Tampa, Florida, United States Carrollwood Compounding Center Full time

    We are seeking a skilled Customer Service Representative to join our team at Carrollwood Compounding Center. As a key member of our retail team, you will be responsible for providing exceptional customer service and selling products and services in a fast-paced retail setting.Key Responsibilities:Welcome and identify customer needs, providing personalized...

  • Healthcare Customer Service Representative

    4 weeks ago

    Tampa, Florida, United States KG Call Center Full time

    Job Title: Healthcare Customer Service RepresentativeWe are seeking a skilled and compassionate Healthcare Customer Service Representative to join our team at KG Call Center. As a key member of our customer service team, you will play a vital role in providing exceptional service to our clients and their customers.Job Summary:The Healthcare Customer Service...

  • Healthcare Customer Service Representative

    7 days ago

    Tampa, Florida, United States KG Call Center Full time

    Job DescriptionWe are seeking a skilled Healthcare Customer Service Representative to join our team at KG Call Center. As a Healthcare Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, assisting them with their healthcare-related inquiries, and resolving any issues that may arise.Key...

  • Patient Relations Service Representative

    6 days ago

    Tampa, Florida, United States Moffitt Cancer Center Full time

    About the RoleMoffitt Cancer Center is seeking a highly skilled Patient Relations Representative to join our team. As a key member of our patient experience team, you will play a vital role in providing exceptional customer service to our patients, guests, and staff.Key ResponsibilitiesProvide cancer center information and directions to patients, guests, and...

  • Healthcare Customer Service Representative

    6 days ago

    Tampa, Florida, United States KG Call Center Full time

    Job DescriptionWe are seeking a motivated and enthusiastic Customer Service Representative to join our team at the Kenific Group Call Center Operations (KGCCO) in Tampa, FL.As a Healthcare Customer Service Representative, you will be responsible for assisting customers seeking information about Marketplace insurance, utilizing standard technology such as a...

  • HR Services Coordinator

    1 month ago

    Tampa, Florida, United States DLA Piper Full time

    Job SummaryDLA Piper is seeking a highly skilled HR Services Coordinator to join our team. As a key member of our HR department, you will provide exceptional support to our employees, partners, and former employees, ensuring a seamless experience with payroll, benefits, and other HR transactions.Key ResponsibilitiesServe as the primary point of contact for...

  • Bilingual Healthcare Customer Service Representative

    2 weeks ago

    Tampa, Florida, United States KG Call Center Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Bilingual Healthcare Customer Service Representative to join our team at KG Call Center. As a Bilingual Healthcare Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, assisting them with their healthcare needs, and resolving any...

  • Healthcare Customer Service Representative

    2 weeks ago

    Tampa, Florida, United States KG Call Center Full time

    Job SummaryWe are seeking a skilled Healthcare Customer Service Representative to join our team at KG Call Center. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, assisting with complex healthcare plans, and ensuring a positive experience for our customers.Key ResponsibilitiesAnswer...