HR Service Center Representative

4 weeks ago

Tampa, Florida, United States Yoh, A Day & Zimmermann Company Full time
Job Summary

We are seeking a highly skilled HR Service Center Representative to join our team at Yoh, A Day & Zimmermann Company. As a key member of our HR team, you will be responsible for providing exceptional customer service to employees and management, resolving complex issues, and maintaining accurate records.

Key Responsibilities
  • Provide timely and effective support to employees and management via phone, email, and in-person interactions
  • Resolve complex employee issues, escalating as necessary to ensure timely resolution
  • Maintain accurate and detailed records of all interactions in our Case Management System
  • Follow established protocols for problem resolution and maintain confidentiality of sensitive information
  • Provide education and guidance to employees on available tools and resources
  • Enter, scan, and retrieve employee data in HRIS per established guidelines and authorization processes
Requirements
  • High School Diploma or equivalent required; Associates Degree preferred
  • 1-2 years of experience in human resources administration and/or a call center environment required
  • Excellent customer service skills, with ability to handle high-volume calls and maintain composure in stressful situations
  • Strong skill set in consultative problem solving, attention to detail, and ability to follow specific instructions
  • Ability to prioritize, problem solve, and apply critical thinking skills
  • Experience with HR systems, such as HRIS, Applicant Tracking, and HR Reporting
  • Excellent communication, interpersonal, and written skills
What We Offer

As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

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