Customer Service Representative

3 weeks ago


Clarence, United States M&T Bank Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Teller at our Clarence, New York branch. As a key member of our branch team, you will be responsible for providing exceptional service to our customers, resolving routine problems, and promoting a positive banking experience.

Key Responsibilities
  • Provide exceptional customer service, adhering to established standards and delivering solutions that meet customer needs.
  • Educate customers through digital demonstrations, identify self-service opportunities, and engage in lobby management to address customer needs.
  • Accurately balance and process customer transactions, complete branch-related operational activities, and maintain M&T internal control standards.
  • Adhere to applicable compliance/operational risk controls, promote a diverse and inclusive work environment, and complete other related duties as assigned.
Requirements
  • High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience.
  • Proven verbal communication skills, interpersonal skills, and ability to demonstrate exceptional customer service.
  • Well-organized, with proven time management and prioritization skills, and proficient with internet user-level technology.
What We Offer

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $25.76 Hourly (USD). We offer a dynamic work environment, opportunities for growth and development, and a commitment to diversity and inclusion.



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