Café Team Leader

2 weeks ago

Washington, United States Capital One Financial Corp Full time
Location: United States of America, Washington, District of Columbia

Café Team Leader - Georgetown

About Us:
At Capital One, we are transforming the banking experience. We believe that banking should seamlessly integrate into our customers' daily lives.

Our Capital One Café serves as a friendly space where customers can explore our digital and financial tools, enjoy a delicious cup of coffee, and connect with our team members and fellow customers.

It’s a hub where individuals can recharge their devices, access complimentary WiFi, and discover innovative ways to save time and money.

We are also redefining the workplace experience. Our Café team is dedicated to enhancing the financial well-being of the communities we serve.

We are looking for enthusiastic, passionate individuals who enjoy connecting with others, teaching, and engaging with the community, and who want to contribute to this reimagined banking journey.

As the Café Team Leader, you will play a pivotal role in guiding a Café team and creating memorable experiences for our customers.

As the representative of Capital One in the community, you will foster partnerships with local organizations and collaborate with vendors to drive new business opportunities.

You will not only manage the Café Ambassador team but also serve as a trusted mentor, supporting their personal and professional growth as well as the overall performance of the team.


Key Responsibilities:
  • Mentorship: Lead by example and assist our Café Ambassadors in their professional and personal development, fostering a high-performing team.
  • Customer Experience: Be passionate about the Café experience, ensuring a welcoming atmosphere for all customers and visitors.
  • Innovation: Drive continuous improvement and embrace new ideas, encouraging your team to explore and innovate.
  • Leadership: Demonstrate a franchise ownership mindset, managing a team focused on achieving customer-centric goals.
  • Community Engagement: Build relationships with local businesses, nonprofits, and charities to organize events both inside and outside the Café.
  • Curiosity: Show a willingness to learn about Capital One’s offerings to guide customers toward their financial objectives.
  • Digital Savvy: Highlight the capabilities of our physical space and assist customers in navigating our online and mobile services.
  • Customer Advocacy: Be readily available to assist customers, providing clear and concise advice to help them with their needs.
  • Team Collaboration: Work alongside a dynamic team of Café Ambassadors, inspiring and motivating each other.

Qualifications:
  • High School Diploma, GED, or Equivalent Certification
  • Minimum of 2 years in Customer, Retail, or Financial Services
  • At least 1 year of People Management experience or 2 years in Retail Banking

Preferred Qualifications:
  • 3+ years in Customer, Retail, or Financial Services
  • 2+ years of People Management experience
  • Bachelor's Degree

Capital One is committed to fostering a diverse and inclusive workplace. We welcome applications from all qualified individuals without regard to race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable law.

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