Café Operations Leader

2 weeks ago

Washington, United States Compass Coffee Full time

What does it mean to be a Café Operations Leader at Compass?


Exceptional Customer Engagement:
Cultivates a customer-centric atmosphere within the café.


Relationship Building:
Identifies effective strategies to guide your team by recognizing individual motivations. Treats every interaction as a chance to strengthen and enhance connections.


Mindset for Growth:
Embraces innovative or improved methodologies, concepts, and systems.


Courageous Leadership:
Takes initiative in making difficult choices without unnecessary hesitation.


Strategic Decision Making:
Engages in problem-solving to reach desired outcomes and objectives.


Efficient Scheduling:
Understands the café's requirements and develops schedules accordingly.


Inventory Oversight:
Analyzes trends within the café and ensures that operations are streamlined. Maintains a fresh, clean, and safe environment for both customers and staff.


Organizational Planning:
Creates weekly, monthly, and quarterly strategies to meet the café's needs and uphold operational excellence.


Effective Communication:
Articulates Compass's goals and vision in a manner that motivates action, clearly conveying new training, standards, or systems that may affect your team.


Organizational Insight:
Recognizes the broader context and supports Compass's objectives beyond the café.


Future Development:
Cultivates a leadership pipeline and invests in the growth of future leaders.


You will excel as a Café Operations Leader if you are:

  • A coffee enthusiast, passionate about brewing, enjoying, and discussing coffee.
  • A quick learner, eager to expand your knowledge about coffee.
  • Capable of understanding and executing verbal and written instructions, seeking clarification when necessary.
  • A team player, able to foster relationships and engage with diverse individuals.
  • Thriving in a dynamic environment.
  • A proactive problem solver, always looking for ways to assist your team and customers.
  • Open to constructive feedback.
  • Excited to advance your coffee journey at Compass, where opportunities are limitless.

Experience Summary:
Minimum of 1 year of experience in leading and developing a team, preferably in the coffee or café sector.


Basic Qualifications:
Regular and consistent attendance and punctuality, with or without reasonable accommodation. Availability for flexible hours, including early mornings, evenings, weekends, nights, and/or holidays. Ability to commute to any Compass café for meetings and training sessions. Commitment to upholding café operational standards. Engaging with and understanding customers, including identifying and addressing their needs through clear and pleasant communication. Preparing food and beverages to meet standard or customized customer requests. Willingness to perform various tasks within the café during each shift.

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