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Café Ambassador

2 months ago

Washington DC United States Capital One Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Café Ambassador. As a key member of our community, you will be responsible for creating a welcoming and inclusive environment for our customers and team members.

Key Responsibilities:

  • Bring the Café experience to life by engaging with customers and the community, providing exceptional customer service, and promoting our brand and services.
  • Proactively identify and address customer needs, providing solutions and recommendations to enhance their financial well-being.
  • Collaborate with the team to develop and implement strategies to drive customer engagement and loyalty.
  • Stay up-to-date with industry trends and developments, applying this knowledge to improve customer experiences and drive business growth.
  • Participate in community outreach and engagement initiatives, building relationships with local businesses and organizations to promote financial literacy and education.

Requirements:

  • High school diploma or equivalent required; associate's degree or higher preferred.
  • At least 1 year of retail, sales, or customer service experience.
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Proficient in G-Suite and other digital tools.

What We Offer:

Capital One offers a comprehensive benefits package, including health, financial, and other benefits that support your total well-being. We are committed to diversity and inclusion in the workplace and welcome applications from qualified candidates.