Multi-Unit Operations Manager

7 days ago


Huntsville, Texas, United States Smoothie King Full time
About the Role

We are seeking a highly skilled and experienced Multi-Unit Manager to join our team at Smoothie King. As a key member of our operations team, you will be responsible for overseeing the daily operations of multiple stores, ensuring exceptional guest experiences, and driving business growth.

Key Responsibilities
  • Store Operations: Oversee the daily operations of multiple stores, including managing staff, inventory, and customer service.
  • Guest Experience: Ensure that every guest has an exceptional experience, from the moment they walk in the door to the moment they leave.
  • Business Growth: Develop and implement strategies to drive business growth, including increasing sales, improving customer satisfaction, and enhancing operational efficiency.
  • Team Management: Lead and develop a high-performing team of store managers and staff, providing coaching, training, and feedback to ensure they have the skills and knowledge needed to succeed.
  • Communication: Communicate effectively with store managers, staff, and corporate teams to ensure seamless operations and achieve business objectives.
  • Problem-Solving: Identify and resolve operational issues, including inventory management, customer complaints, and staff performance.
Requirements
  • Education: High school diploma or equivalent required; associate or bachelor's degree in business, hospitality management, or related field preferred.
  • Experience: Minimum 2 years' experience as a manager or supervisor in a retail or restaurant environment.
  • Skills: Excellent communication, leadership, and problem-solving skills; ability to work in a fast-paced environment and prioritize multiple tasks.
  • Certifications: ServSafe certification highly preferred.
Why Smoothie King?

We are a purpose-driven company that inspires people to live a healthy and active lifestyle. As a Multi-Unit Manager at Smoothie King, you will have the opportunity to make a meaningful impact on our guests' lives and contribute to our mission of delivering exceptional customer experiences.


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