Asset Protection Operations Coach

2 months ago

Huntsville, Texas, United States Walmart Full time
Job Summary

We are seeking a highly skilled and experienced Asset Protection Operations Coach to join our team at Walmart. As an Asset Protection Operations Coach, you will play a critical role in ensuring the safety and security of our stores, as well as driving sales and profitability.

Key Responsibilities
  • Merchandise Presentation and Sales
    • Ensure effective merchandise presentation, including accurate and competitive pricing, proper signing, inventory levels, and cleanliness of the area.
    • Assess economic trends and community needs to drive sales and profitability.
  • Team Leadership and Development
    • Lead and develop teams effectively by teaching, training, and actively listening to associates.
    • Tour stores and provide feedback to associates to ensure they are meeting expectations.
    • Communicate and collaborate with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction.
  • Customer Service
    • Model and demonstrate exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model.
    • Manage and support customer service initiatives, including store of the community and community outreach programs.
    • Ensure customer needs, complaints, and issues are successfully resolved.
  • Supervision and Development
    • Provide supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates.
    • Assign duties, set clear expectations, and provide associate recognition.
    • Communicate expectations consistently and effectively, ensuring diversity and inclusion awareness.
  • Loss Prevention and Control
    • Control the unexplained loss of merchandise and improve profitability by identifying and communicating performance goals and objectives.
    • Build accountability for policies and procedures.
    • Measure adherence to loss prevention policies and procedures.
  • Investigations and Compliance
    • Detect, deter, investigate, and resolve violations of company policies and criminal activities.
    • Conduct investigations relating to company operations and policies.
    • Partner in collaborative efforts with other investigative entities.
  • Safety and Risk Management
    • Monitor safety and risk controls within a facility by ensuring an effective safety program is in place.
    • Supervise safety team members.
    • Identify accident trends to develop and implement solutions to prevent accidents.
  • Training and Execution
    • Manage facility-level training and execution of asset protection, safety, and claims and receiving procedures.
    • Review the application of policies, procedures, compliance guidelines, and operational controls.
    • Determine training needs and develop and deliver training as needed.
  • Claims and Receiving Operations
    • Manage claims and receiving operations by ensuring proper policies and procedures are followed.
    • Ensure the timely processing of claims and merchandise deliveries.
    • Provide direction for claims or receiving issues.
  • Coordination and Oversight
    • Coordinate, complete, and oversee job-related activities and assignments.
    • Develop and maintain relationships with key stakeholders.
    • Support plans and initiatives to meet customer and business needs.
  • Compliance and Ethics
    • Ensure compliance with company policies and procedures and support company mission, values, and standards of ethics and integrity.
    • Implement related action plans.
    • Utilize and support the Open-Door Policy.
Requirements
  • Completion of 2 years of college.
  • Option 2: 1 year's experience as a supervisor in a multi-department environment.
  • Option 3: 1 year's experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment.
  • Option 4: 2 years' experience in asset protection or related area.
  • Successful completion of any applicable state requirements to work in asset protection.
  • Associates will be required to attend and successfully complete all job-required trainings and assessments.
Preferred Qualifications
  • Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
  • Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
  • Certification in an asset protection related field.
  • General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.
  • Investigative experience.

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