Mortgage Loan Support Specialist

1 week ago


Chesterfield, Missouri, United States Flat Branch Home Loans Inc Full time
Job Overview

Position Summary:

As a Mortgage Loan Support Specialist, you will be instrumental in assisting our Senior Mortgage Banker(s) by guiding clients through the mortgage application process. Your daily responsibilities will involve engaging with clients, partners, and vendors while meticulously processing data to evaluate the documentation required for loan approval. Your keen attention to detail and organizational skills will be essential in ensuring a smooth experience for our clients.

Key Responsibilities:

  • Maintain timely communication with clients regarding essential documents to facilitate a prompt closing.
  • Develop and oversee processes aimed at enhancing team productivity and providing necessary resources for success, with a focus on managing workflow and pipeline progress.
  • Collect, assess, and organize all pertinent documentation, ensuring proper uploading and labeling within the designated electronic filing system.
  • Perform data entry tasks, assist with credit assessments, and utilize our loan origination system to ensure seamless operations.
  • Coordinate appointments and manage business-related events to ensure efficient operations.
  • Strengthen relationships with clients and strategic partners through effective marketing materials.
  • Collaborate closely with the entire Flat Branch Operations team, including Processing, Underwriting, Closing, Post-Closing, Shipping, and Secondary, to guarantee smooth workflows.
  • Innovate and implement marketing strategies to expand our business, enhance client relationships, and support the Senior Mortgage Banker in fostering strong partnerships.
  • Manage and optimize client engagement tools to maintain connections with clients and partners.
  • Assume additional responsibilities as necessary to contribute to the success of the team.

Qualifications & Skills:

  • Mortgage Industry Experience: Required; familiarity with the mortgage sector is essential.
  • Communication Proficiency: Excellent verbal and written communication skills are vital.
  • Detail-Oriented: A meticulous approach is crucial; every detail is significant.
  • Technological Proficiency: Experience with mortgage software and a willingness to embrace technology is advantageous.
  • Self-Starter: Ability to take initiative and work independently without constant supervision.
  • Adaptability: Willingness to learn and quickly adjust to new challenges.
  • Organizational Skills: Strong ability to manage multiple tasks and meet deadlines effectively.
  • Computer and Phone Skills: Daily tasks will involve extensive computer use and phone communication.
  • Minimal Travel: Occasional travel may be necessary throughout the year.
  • Financial Acumen: Responsible management of personal finances and an understanding of budgeting principles.
  • Cultural Advocate: Promote and uphold our company culture across all operations.


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