Technical Support Specialist

2 weeks ago


Chesterfield, Missouri, United States Insight Global Full time
Position Overview

Insight Global is seeking a dedicated Help Desk Technician to join our dynamic team. This role is designed to support internal staff and subcontractors with their technical needs, ensuring a seamless operational flow.

Key Responsibilities
  • Hybrid Work Environment: This position requires 3-4 days on-site with some flexibility.
  • Location: Chesterfield, MO.
  • Security Clearance: Candidates must be able to obtain a public trust clearance.

The selected candidate will be responsible for:

  • Assisting employees with equipment setups, returns, and troubleshooting issues.
  • Managing a daily ticket volume of 20-30, particularly during peak hours.
  • Multi-tasking effectively while addressing various employee inquiries, including data entry and report generation.
  • Assembling laptops for new hires and conducting virtual meetings to guide subcontractors in equipment setup.
Required Qualifications
  • Minimum of 1 year of experience in a Help Desk Analyst role.
  • Proficiency in MS Office Suite, particularly Excel.
  • Experience with ticketing systems, preferably ServiceNow.
  • Strong communication skills and a passion for assisting end users.
  • Familiarity with Active Directory and desktop support.
  • Ability to obtain a Public Trust Clearance.

This role is an excellent opportunity for individuals looking to advance their career in IT support while contributing to a collaborative team environment.



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