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Customer Support Specialist
2 months ago
At Simmons Bank, we're committed to delivering exceptional customer experiences. As a Customer Support Specialist, you'll play a vital role in ensuring our credit card customers receive the best possible service.
Key Responsibilities:- Respond to customer inquiries and resolve issues in a timely and professional manner
- Assist customers with account balance inquiries, transfers, and changes of address
- Provide product recommendations and connect customers with other Simmons Bank associates as needed
- Identify and escalate potential risks or issues to the appropriate department
- Participate in special projects and contribute to the growth and retention of our customer base
- High school diploma or equivalent required; one year of customer support experience preferred
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Proficiency in MS Word, Excel, Outlook, and Internet Explorer
- Fluency in English and Spanish is a plus
Simmons Bank is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all employees.
