IT Support Specialist

2 weeks ago


Pine Bluff, Arkansas, United States Saracen Casino Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at Saracen Casino Resort. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our critical business applications.

Key Responsibilities
  • Support and maintain all essential business applications
  • Complete work requests as directed by the Applications Support Manager regarding user access security administration of all devices, data network connections, and coordinating work with users
  • Receive and respond to incoming requests/trouble tickets regarding problems with application security and related application equipment
  • Research enhancements to applications, identifying benefits and concerns that could affect the company's current processes and procedures
  • Make recommendations as to the timing and implementation plan for the upgrade
  • Ensure that all application equipment is in good working order and functioning properly
  • Provide exceptional customer service to all patrons and communicate in a pleasant, friendly, and professional manner always
  • Assist in integrating and developing various processes to new and existing systems and prepare user specifications and perform tests on applications according to technical specifications
  • Collaborate with department personnel for IT-related issues and present viable solutions
  • Maintain all hardware and software for processes according to security requirements and maintain logs of all issues and assist to resolve issues efficiently
Requirements
  • Associate degree or higher in Computer Science, Information Sciences, or Business Administration from a four-year college or university
  • One to three years related experience and/or training, or an equivalent combination of education and experience
  • Superior computer skills and proficiency in software applications currently in use by the company
  • Minimum of 1 year's experience with business applications in Gaming, Finance, Retail, Human Resources, and/or Hospitality industry preferred but not required
Working Conditions

The work environment is usually moderate, with occasional exposure to tobacco smoke and bright flashing lights when on the casino floor or other designated areas.



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