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IT Support Specialist

2 months ago

Pine Bluff, Arkansas, United States Saracen Casino Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at Saracen Casino Resort. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our critical business applications.

Key Responsibilities
  • Support and maintain all essential business applications
  • Complete work requests as directed by the Applications Support Manager regarding user access security administration of all devices, data network connections, and coordinating work with users
  • Receive and respond to incoming requests/trouble tickets regarding problems with application security and related application equipment
  • Research enhancements to applications, identifying benefits and concerns that could affect the company's current processes and procedures
  • Make recommendations as to the timing and implementation plan for the upgrade
  • Ensure that all application equipment is in good working order and functioning properly
  • Provide exceptional customer service to all patrons and communicate in a pleasant, friendly, and professional manner always
  • Assist in integrating and developing various processes to new and existing systems and prepare user specifications and perform tests on applications according to technical specifications
  • Collaborate with department personnel for IT-related issues and present viable solutions
  • Maintain all hardware and software for processes according to security requirements and maintain logs of all issues and assist to resolve issues efficiently
  • Participate in the installation, operation, maintenance, inspection, and repair of various systems and related hardware
  • Perform the same work as team members within the department as needed
  • Meet the attendance guidelines of the job and adhere to regulatory, departmental, and company policies
  • Attend all necessary training meetings
  • Assist with other projects as needed
  • Coordinate internal resources and third parties/vendors for the flawless execution of projects
  • Train team members on new software
  • Must participate in an on-call schedule
  • Report and escalate to management as needed
  • Work with IT support personnel, end users, and vendors to resolve system issues
  • Provides input to hardware sizing and specification of system requirements to ensure a high level of performance and reliability
  • Work in conjunction with IT Operations to ensure complete and thorough backup, recovery, and disaster recovery procedures are in place for critical business applications and systems
  • Capable of process improvement and planning
  • Participate in disaster recovery testing exercises
  • Responsible for 24x7 support of mission-critical applications
  • On all network problems, must contact a Network Engineer for help
  • Maintains the highest degree of confidentiality
  • Leads by setting a positive example to all employees
  • Must be able to maintain appropriate Gaming License
  • Maintain a consistent, regular attendance record
Qualifications
  • Associate degree or higher in Computer Science, Information Sciences, or Business Administration from a four-year college or university
  • One to three years related experience and/or training
  • Equivalent combination of education and experience
  • Superior computer skills and proficiency in software applications currently in use by the company
  • Minimum of 1 year's experience with business applications in Gaming, Finance, Retail, Human Resources, and/or Hospitality industry preferred but not required
  • Working knowledge of application programming, system architecture, and database design
Language Skills
  • Ability to read, analyze, and interpret documents, such as technical journals, financial reports, and legal documents
  • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
Mathematical Skills
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Reasoning Ability
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with abstract and concrete variables