IT Support Specialist
2 days ago
We are seeking a highly skilled IT Support Specialist to join our team at Saracen Casino Resort. The successful candidate will be responsible for providing technical support and maintenance for our critical business applications.
Key Responsibilities:
- Support and maintain all business applications, including troubleshooting and resolving issues.
- Collaborate with application personnel to understand application requirements and implement upgrades and patches.
- Research and recommend enhancements to applications, identifying benefits and concerns.
- Provide exceptional customer service to all patrons and communicate in a professional manner.
- Assist in integrating and developing various processes to new and existing systems.
- Maintain all hardware and software for processes according to security requirements.
- Participate in the installation, operation, maintenance, inspection, and repair of various systems and related hardware.
- Meet the attendance guidelines of the job and adhere to regulatory, departmental, and company policies.
Requirements:
- Associate degree or higher in Computer Science, Information Sciences, or Business Administration.
- One to three years of related experience and/or training.
- Superior computer skills and proficiency in software applications currently in use by the company.
- Working knowledge of application programming, system architecture, and database design.
Working Conditions:
The work environment is usually moderate, with occasional exposure to tobacco smoke and bright flashing lights.
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