Cloud Infrastructure Support Specialist

2 weeks ago


Birmingham, Alabama, United States Unavailable Full time
Position Overview

*This role is available as a Cloud Infrastructure Support Specialist II or III, depending on qualifications.*

The Cloud Infrastructure Support Specialist is responsible for providing engineering and operational assistance for various cloud solutions within the company. This position will concentrate on identifying and addressing issues at a fundamental level, primarily within VMware infrastructure and storage settings. Additionally, the role will deliver comprehensive technical support and guidance for the Software Defined Data Center Team.

Exceptional technical skills and leadership capabilities are essential. We seek an individual who is highly customer-oriented, patient, an effective communicator, self-motivated, possesses a positive outlook, and can prioritize and execute tasks independently.

Customer Focused is not just our motto — it is our core principle, and not everyone is suited for it. While we all contribute unique strengths and skills, there are certain qualities every team member must embody:

  • A relentless drive to excel in our field
  • A competitive spirit determined to outperform rivals
  • A steadfast commitment to delivering exceptional customer experiences
  • A passionate enthusiasm for innovation and technology
  • A continuous pursuit of improvement
  • A strong dedication to integrity and ethical practices
  • A profound commitment to accountability and ownership
Key Responsibilities
  • Oversee Service Requests, Incidents, and Problems via a ticketing system.
  • Take high-level ownership of problem tickets, including root cause analysis and post-incident reviews.
  • Assist in ensuring the smooth operation of IT Infrastructure.
  • Responsible for timely security remediation of all infrastructure and products supported by the SDDC Team.
  • Experience with management and monitoring tools, such as LogicMonitor and SolarWinds N-Central.
  • Participate in a weekly on-call rotation with the team to provide 24/7 support.
  • Primary duties include designing, implementing, and supporting:
  • VMware Cloud Provider Program Solutions
  • Virtual Infrastructure and Hardware
  • Backup and Disaster Recovery Applications
  • Advanced troubleshooting of hardware issues related to virtual hosts in both dedicated and multi-tenant environments
  • Advanced troubleshooting of issues related to backup applications
  • Performing file-level and full virtual machine restores
  • Performance troubleshooting in both dedicated and multi-tenant environments
  • Identifying training opportunities within the team and creating training materials
  • In-depth troubleshooting of Storage Area Networks (SAN) including ISCSI and Fiber Channel
  • Provide technical feedback into service design and transition
  • Collaborate with Solution Engineers, Infrastructure Engineers, Implementation Engineers, and Client Success Managers to develop virtual infrastructure and storage solutions for clients.
Qualifications

REQUIRED:

  • 3-5 years of experience supporting VMware with at least one VCP certification required for tier III;
    • Advanced VMware certifications preferred
  • Advanced experience in the following areas is required:
    • VMware and other hypervisors
    • Various Server Hardware (HP, Dell EMC, Cisco, etc.)
    • Various SAN Hardware (HPE, Pure, DellEMC, etc.)
    • Microsoft Windows Server
    • Microsoft Active Directory
    • Linux Systems (RHEL, CentOS)
  • Experience with Backup and Disaster Recovery Tools and Applications such as:
    • Veeam
    • Rubrik
    • Zerto
    • VMware (SRM, vCloud Availability, HCX)
  • Preferred advanced experience in:
    • VMware vCloud Director
    • Microsoft Azure
    • Amazon Web Services
    • LogicMonitor
    • Solarwinds N-central
  • Leadership and/or mentoring experience.


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