Client Support Specialist II
2 weeks ago
Client Support Specialist II
Company Overview
**Clean Earth Holdings** is a leading entity in the specialty waste management sector across the United States. We provide innovative solutions for remediation, disposal, recycling, and beneficial reuse of diverse waste types. Our services are tailored for industries such as energy, infrastructure, commercial, retail, and healthcare, delivering comprehensive waste management strategies.
Become a part of our team as a Client Support Specialist and help us advance our mission of sustainable waste management.
Role Overview
Utilize your meticulous attention to detail as a **Client Support Specialist** within our esteemed organization that specializes in environmental and regulated waste management solutions.
Collaborating with a dedicated team of customer experience, sales, and compliance experts, you will be instrumental in coordinating waste disposal requirements in accordance with service agreements. Your primary focus will be on achieving high levels of customer satisfaction through effective communication and resolution of inquiries.
Key Responsibilities
- Exhibit exceptional customer service skills developed through extensive experience.
- Address customer needs through proficient communication via email and phone.
- Work closely with internal teams to ensure smooth service delivery.
- Assist in sales initiatives to foster revenue growth.
- Delegate tasks to appropriate departments and maintain accurate customer records.
- Prepare client profiles and manage cases for assigned accounts.
- Conduct research to resolve customer inquiries and challenges.
- Review customer orders to guarantee timely fulfillment.
- Engage in proactive communication with clients to boost satisfaction.
- Provide insights for process enhancements to improve customer service efficiency.
- Collaborate with various departments to optimize operations.
Qualifications
Essential Qualifications
- Bachelor's degree with 3+ years of experience in account management or customer service, OR a high school diploma/GED with 5+ years of relevant experience.
- Proven customer service and business acumen.
- Proficiency in Microsoft Office and CRM software.
- Outstanding communication skills and ability to manage multiple tasks effectively.
Preferred Qualifications
- Bachelor's degree in related fields.
- Experience in waste management and regulatory compliance.
- Familiarity with systems such as Salesforce, Ariba, or Oracle.
- Experience in reviewing service contracts and leading projects.
Additional Information
**Clean Earth Holdings** values its workforce and offers competitive benefits, including health insurance, paid time off, tuition assistance, and more from the start of employment. We are an equal opportunity employer, dedicated to fostering diversity and inclusion in the workplace.
If you experience difficulties applying through our website due to a disability, please follow our alternative application process outlined on our portal.
Job Location
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